JOB SUMMARY
The Banquet Houseperson is responsible for the setup, refresh, tear down and maintenance of all meeting space.
QUALIFICATION STANDARDS
Education & Experience:
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High school diploma or equivalent and/or experience in a related field preferred.
Physical Requirements:
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Long hours sometimes required.
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Heavy work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
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Ability to stand during entire shift.
Mental Requirements:
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Must be able to convey information and ideas clearly.
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Must be able to evaluate and select among alternative courses of action quickly and accurately.
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Must work well in stressful, high-pressure situations.
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Must maintain composure and objectivity under pressure.
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Must be effective in handling problems in the workplace, including, preventing, identifying and solving problems as necessary.
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Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
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Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
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Must be able to work and understand financial information and data, and basic arithmetic functions.
DUTIES & FUNCTIONS
Essential:
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Approach all encounters with guests and employees in a friendly, service-oriented manner.
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Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
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Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
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Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
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Maintain a warm and friendly demeanor at all times.
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Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
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Ensure the correct and timely setup of all Banquet Event Order functions.
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Maintain the high standards of cleanliness and sanitation throughout the banquet function space, pre-function space, and storage areas to include the carpet, walls, walks, doors, windows, heating/air-conditioning units, etc.
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Maintain the banquet storeroom in a neat and organized manner stocked with any and all appropriate supplies necessary for meetings or food service functions.
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Be familiar with fire exit and extinguisher location, and follow all hotel safety rules.
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Breakdown after the completion of functions and ensure that all equipment and supplies are stored properly.
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Transport and store tables, chairs, and other equipment.
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Refresh meetings rooms as needed.
Marginal:
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Notify management of any hazards.
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Handle items for “Lost and Found” according to the standards.
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Attend training as required by management.
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Perform other duties as requested by management.
