Commercial Sales Consultant
Position Summary: Commercial Sales consultants are responsible for all aspects of the car sale from lead generation to car delivery. They are expected to have a great understanding of the product and be able to articulate product specifications to the customers.
Requirements:
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Exhibit high level of commitment to customer satisfaction.
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Keep abreast of new products, features, accessories, etc., and their benefits to customers
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Know and understand equity and values, and can explain depreciation to the customer
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Must be 25 years of age or older
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Valid driver’s license and CLEAN driving record
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Strong organizational skills
Job Responsibilities:
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Approach, greet, and offer assistance or direction to any customer who enters the dealership showroom or sales lot
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Assist customers in selecting a vehicle by asking questions and listening carefully to their responses
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Fully explain product performance, application, and benefits to prospective clients
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Describe all optional equipment available for customer purchase
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Offer test drives to all prospects while following dealership procedure to obtain proper identification from customer prior to test drive
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Establish personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet and exceed those goals
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Attend product and sales training courses as requested by sales manager
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Write complete sales orders and process paperwork in accordance with established dealership policies
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Prepare sold vehicles for customer delivery prior to customer arrival
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Deliver vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork
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Introduce customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department
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Follow up on all post-delivery items, tag/title work, “we-owes”, and special requests to be sure that all customer expectations are met
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Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
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Not limited to this list of duties
