Guest Services Administrative Assistant
Company: Facetté Med Spa
Location: Fort Collins, CO
Job Type: Full-Time
Pay: $15.16 to $17 per hour
About Facetté Med Spa
Facetté Med Spa and Facetté Hair Experience are premier luxury destinations in Fort Collins, offering elevated aesthetic, skincare, and hair services designed to empower women and enhance confidence. Our brands are built on exceptional service, refined expertise, and a highly personalized guest experience.
We are seeking a full-time Guest Services Administrative Assistant who brings professionalism, warmth, and attention to detail to every client interaction. This role supports both Facetté Med Spa and Facetté Hair Experience, ensuring a seamless, high-touch experience across both service lines. All Guest Services Administrative Assistants work a rotation one Saturdays per month. Schedules vary based on business needs and are posted one month in advance.
Position Overview
The Guest Services Administrative Assistant serves as the first and final point of contact for our clients. This role is responsible for front desk operations, administrative support, and maintaining an impeccable client experience throughout the med spa and salon. Attention to detail, calendar management, and refined customer service are essential.
Key Responsibilities
● Deliver a luxury guest experience by welcoming and assisting clients in person and by phone
● Manage front desk operations and maintain a pristine, organized reception area
● Schedule, confirm, and manage appointments using medical scheduling software
● Optimize provider calendars to support a full and efficient schedule
● Handle client intake paperwork, consent forms, and documentation with accuracy
● Maintain HIPAA-compliant medical and client records
● Perform routine accounts receivable functions and reconcile client accounts
● Support cash handling and daily financial procedures
● Manage incoming and outgoing correspondence
● Open and close the med spa in accordance with established procedures
● Stock retail and front-of-house supplies
● Perform light cleaning and organizational tasks to maintain a luxury environment
● Provide administrative support to providers and leadership as needed
● Assist with additional duties to support overall operations
Qualifications and Skills
● Previous experience as a front desk coordinator, receptionist, or administrative assistant preferred
● Experience in a med spa, hair salon, medical office, plastic surgery, dermatology, or luxury service environment strongly preferred
● Exceptional customer service and interpersonal communication skills
● Strong organizational skills with meticulous attention to detail
● Ability to manage multiple priorities in a fast-paced, client-focused setting
● Professional appearance and demeanor
● Comfort working with confidential medical information
● Reliable, punctual, and team-oriented
Compensation and Benefits
● Hourly pay range of $15 to $17, based on experience
● Group health insurance
● Accident and disability insurance
● Accrued sick time
● Paid holidays
● Employee discounts on med spa services and retail products
#UNIC1.
Pay: $15.16 - $17.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
Work Location: In person
