Job Overview
We're looking for an experienced candidate with previous management experience. Please read the entire job description before applying.
Are you ready for the next level of leadership? Big Air offers an amazing opportunity for the right person to refine and sharpen their leadership skills. This is a dynamic leadership opportunity where your responsibilities are equal parts employee leadership and customer service. The job can be high paced and excellent multitasking skills are required.
Core Responsibilities
- Facility & Guest Safety: Supervise trampolines and attractions, enforce safety rules, conduct safety inspections, and respond to incidents or injuries.
- Team Leadership: Train, schedule, and lead floor staff (court monitors and cashiers), ensuring excellent customer service and efficiency during your shift.
- Operations & Cash Management: Oversee park opening and closing procedures, manage POS systems, count cash drawers, and handle safe drops.
- Conflict Resolution: Handle guest complaints and concerns professionally to ensure a positive experience for both kids and adults.
- Event Coordination: Assist with VIP birthday parties and group events to ensure they run smoothly and on schedule
Qualifications & Requirements
- Experience: Prior leadership or management experience in a customer-facing or entertainment environment.
- Skills: Exceptional multitasking, conflict resolution, and communication skills.
- Physical Stamina: Ability to stand and walk on your feet for extended periods and routinely lift weights.
- Availability: Must be flexible, typically requiring the ability to work shifts on weekends, evenings, and holidays.
Shift:
Day shift
Evening shift
Night shift
- Weekend availability (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Weekends (Required)
- License/Certification:
- Driver's License (Required)Work Location: In personSkills
Education: High school or equivalent (Required)
Experience: Customer service: 2 years (Required)
At least 18 years old (Required)
- Management: 1 years (Required)
Pay: $17.00 - $19.00 per hour
Application Question(s):
- Must be flexible, typically requiring the ability to work shifts on weekends, evenings, and holidays. Does this work for you?
- Are you at least 18 years old?
Education:
- High school or equivalent (Required)
Experience:
- Management: 1 year (Required)
Ability to Commute:
- Glendale, AZ 85308 (Required)
Work Location: In person
