INSIDE SALES ASSOCIATE
Job Summary
- Supports the company’s sales goals through professional sales techniques and good customer service, maintaining quality relations with existing accounts, and providing sales coverage by performing the following duties.
General Accountabilities
- Promotes and sells product, services and/or related accessories through suggestive sales techniques to meet and surpass profitability goals.
- Provides customer with product price quotations, details regarding all accessories available, warranty procedures and additional details as appropriate.
- Writes up and process sales on computerized cash register in a professional manner and in accordance with guidelines.
- Appropriately greets and qualifies customer, explaining product features, advantages and benefits and close sales according to the company’s sales and customer service.
- Receives and resolves customer complaints and problems within a timely manner.
- Understands and supports sales policies and procedures to provide proper and effective treatment to all customers.
- Operates computer system to check pricing and stock availability.
- Builds and maintains quality relations with existing assigned accounts, and increases account base and volume of sales on a consistent basis.
- Attends scheduled sales, customer service, product training and other meetings. Stays abreast of market conditions regarding products, product updates, service offerings and new technologies through available resources.
- Utilizes company leads to expand current customer base and follows up on all leads promptly.
- Provides information and/or follows up on customer as requested.
- Enters data appropriate information from quotations, prints quotes and sets up fax for customers, and follows up with marketing.
- Minimizes customer complaints through effective customer service.
- Maintains a neat and orderly store at all times by preparing product displays as requested, preparing signage, light cleaning duties as assigned and other duties as requested.
- The company reserves the right to add or change duties at any time.
Job Qualifications
Skills
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
High school diploma or general education degree (GED); and two to four years related experience and/or training; or equivalent combination of education and experience.
Math Ability:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Microsoft Word and general internet knowledge.
