Guest Services Supervisor
Hyatt Place Mount Pleasant Towne Centre
Mount Pleasant, South Carolina
Starting Pay: $18.00 per hour
Ideal for an experienced Guest Services Agent, Front Desk Agent, or hospitality professional ready to take the next step into hotel leadership.
About Us
Hyatt Place Mount Pleasant Towne Centre is a 92-room hotel located in the heart of Mount Pleasant, South Carolina, just minutes from historic Charleston, area beaches, and some of the region's top shopping, dining, and entertainment destinations.
We are seeking a motivated, service-driven hospitality professional who is passionate about guest satisfaction, team development, and operational excellence. This position provides the opportunity to develop leadership skills while helping lead the Front Office team and ensuring exceptional guest experiences.
Position Summary
The Guest Services Supervisor assists in leading the daily operations of the Front Office while supporting the Guest Services team through coaching, training, and operational leadership. This individual plays a key role in delivering exceptional guest experiences, maintaining Hyatt brand standards, and supporting overall hotel performance.
The ideal candidate is a servant leader who leads by example, thrives in a fast-paced environment, and enjoys developing others while creating memorable guest experiences.
Essential Functions
Front Office Leadership
- Supervise daily Front Office operations to ensure exceptional guest service and operational efficiency.
- Provide leadership and support to Guest Services Agents throughout each shift.
- Serve as Manager on Duty as assigned and respond to guest and operational needs.
- Ensure compliance with Hyatt brand standards, company policies, and standard operating procedures.
- Maintain a visible presence in the lobby and guest areas to support both associates and guests.
Team Leadership & Development
- Assist with recruiting, onboarding, training, and coaching Guest Services Agents.
- Provide ongoing performance feedback, recognition, and accountability conversations.
- Lead by example while promoting teamwork, professionalism, and service excellence.
- Assist with scheduling, shift coverage, and daily front office assignments.
- Support department leaders in fostering a positive and engaging work environment.
Guest Experience
- Deliver exceptional guest service while creating memorable first and last impressions.
- Resolve guest concerns quickly and professionally through proactive service recovery.
- Monitor guest satisfaction scores, online reviews, and brand performance metrics.
- Ensure guest requests, special accommodations, and loyalty program recognition are handled accurately and efficiently.
- Promote World of Hyatt enrollment and guest engagement initiatives.
Operations Management
- Oversee daily front desk procedures, cash handling, and billing accuracy.
- Ensure reservations, room assignments, and guest accounts are processed accurately.
- Coordinate closely with Housekeeping, Engineering, and other departments to ensure room readiness and efficient communication.
- Monitor front desk supplies, equipment, and operational readiness.
- Maintain accurate shift reports, front desk logs, and departmental documentation.
Administrative Responsibilities
- Assist with payroll review, scheduling, and attendance tracking.
- Support departmental reporting, audits, and operational initiatives.
- Assist with group arrivals, VIP accommodations, and special events.
- Ensure safety, security, and emergency procedures are followed at all times.
- Perform additional duties as assigned by hotel leadership.
Qualifications
Preferred Qualifications
- Hyatt experience.
- Experience with Opera PMS or similar hotel property management systems.
- Previous experience as a Guest Services Agent, Front Desk Agent, or Front Office Supervisor.
- Knowledge of hotel operations, cash handling, and guest service recovery.
- Experience with scheduling, coaching, and team development.
Required Qualifications
- Minimum of one year of hotel front office or guest services experience.
- Previous leadership, supervisory, or shift lead experience preferred.
- Strong communication, leadership, and organizational skills.
- Ability to multitask and remain calm in a fast-paced environment.
- Strong problem-solving and guest service abilities.
- Proficiency with Microsoft Office applications.
- Ability to work a flexible schedule including evenings, weekends, and holidays as business demands require.
What We're Looking For
The ideal candidate is:
- Lead with integrity and professionalism.
- Build strong relationships with associates and guests.
- Drive operational consistency and accountability.
- Deliver exceptional guest experiences through proactive leadership.
- Develop and mentor Guest Services Agents into future hospitality leaders.
- Support a culture of teamwork, service excellence, and continuous improvement.
Why Join Hyatt Place Mount Pleasant Towne Centre?
- Stable, year-round employment.
- Supportive and respectful work environment.
- Paid Training.
- Hyatt Employee Travel Discounts Worldwide.
- Opportunities for advancement within the hotel and hospitality industry.
- Medical, Dental, and Vision Benefits (for eligible associates).
- Paid Time Off (for eligible associates).
- 401(k) Plan (for eligible associates).
Join Our Team
If you're ready to take the next step in your hospitality career and help lead a team dedicated to delivering exceptional guest experiences, we encourage you to apply today.
Hyatt Place Mount Pleasant Towne Centre is an Equal Opportunity Employer committed to creating an inclusive and welcoming workplace for all associates.
Apply now and become part of the Hyatt Place Mount Pleasant Towne Centre team!
