Overview
Join our dynamic healthcare team as a Front Desk/Insurance Specialist, where your energetic and detail-oriented approach will be essential in creating a welcoming environment for patients and ensuring smooth administrative operations. In this role, you will be the first point of contact for patients, managing appointment scheduling, verifying insurance coverage, insurance preauthorizations, and handling medical documentation with precision. Your proactive attitude and excellent communication skills will help streamline clinic workflows and enhance patient satisfaction. This paid position offers an exciting opportunity to develop your skills in medical administrative support within a fast-paced healthcare setting.
Responsibilities
- Greet patients warmly upon arrival, providing exceptional customer service and guiding them through check-in procedures
- Manage patient appointments using EMR (Electronic Medical Records) systems such as Open Dental, ensuring accurate scheduling and timely follow-up
- Verify insurance coverage by reviewing health insurance information, including Medicare, Medicaid, and private plans, maintaining compliance with HIPAA and clinical confidentiality policies
- Being organized in submitting insurance preauthorizations
- Collect and review medical documentation, including care plans, CPT (Current Procedural Terminology) codes, and billing information to facilitate accurate claims processing
- Handle phone communication professionally, answering inquiries about appointments, insurance questions, and general clinic information with proper phone etiquette
- Assist with medical billing and collections by submitting claims electronically and following up on unpaid accounts using health information management best practices
- Maintain organized medical records and ensure proper filing of documents in accordance with health information management standards
- Support clinic staff with administrative tasks such as data entry, typing reports, filing paperwork, and managing office supplies using Microsoft Office tools
Experience
- Prior experience in a medical office setting or healthcare environment is highly preferred
- Strong understanding of health insurance processes including Medicare billing and documentation review procedures
- Familiarity with dental coding, and medical billing practices to ensure accurate claim submissions
- Excellent computer skills with proficiency in Microsoft Office applications and electronic health records management software
- Bilingual abilities are a plus to effectively communicate with diverse patient populations
- Demonstrated customer service skills combined with clerical experience in a healthcare or hospital setting are highly valued
Join us to make a meaningful impact by providing outstanding patient service while supporting our clinic’s operational excellence. This position is ideal for motivated individuals eager to grow their career in healthcare administration within a collaborative team environment.
Pay: $18.00 - $25.00 per hour
Benefits:
Work Location: In person
