Michigan Kenworth in Grand Rapids is seeking a talented individual to take on our Office Manager role! This position is ideal for someone who enjoys working in a busy, professional environment. Excellent benefits offered. This is a great opportunity to join a high performing team within a growing and successful dealer group!
Responsibilities:
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Overall responsibility for the Branch office including the efficient and productive operation of the department while developing and maintaining a high level of overall customer satisfaction with the dealership
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Establishes operational goals and objectives for the Branch office and ensures these are met
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Fosters effective and timely communication between all Branch departments
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Communicates and coordinates with supervisor on office product procurement
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Overall responsibility for upkeep and maintenance of office area of facility as budget guidelines and Branch Operating Team decisions dictate
Primary Duties:
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Answering multi-line telephone, directing calls and taking messages as required
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Greeting customers and handling their questions and concerns quickly, efficiently and professionally
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Accepts payments for products and services provided and ensures transaction is documented accordingly
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Assures payable matching process is timely, thorough, and accurate
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Operates word processing and spreadsheet computer programs
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Processes and updates customer mailing lists
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Processes and files paperwork such as sales, parts and service documentation per supervisor direction
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Insures completion of new and used truck sales documentation
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Coordinates and reconciles weekly payroll for each department including daily payroll posting as required
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Assists with Human Resources tasks such as administering pre-employment testing, scheduling pre-employment physical and drug screens, and ensuring that all new hire paperwork is completed and returned in a timely fashion
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Liaisons with the corporate office departments as necessary
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Assists sales department in coordination of sales deliveries
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Assist Branch Team members in planning and coordinating company events
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Opens, sorts and distributes incoming mail
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Interviews and hires office department personnel
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Other office duties as assigned
Requirements:
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Associates degree (AA) in an office related field or comparable work experience
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Three to five years related experience with supervisory experience preferred
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Understanding of double entry accounting principles
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Management skills to include decision making abilities, organizational and leadership skills
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Ability to demonstrate or display office protocols to staff and other departments
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Supervisory skills to include the ability to coach, train and motivate subordinates to reach established department goals
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Ability to prioritize and handle numerous tasks simultaneously
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Effective written and oral communication skills
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Computer skills with an emphasis on word processing and spreadsheet programs
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Ability to sit, stand, bend, stoop and lift/move up to 25 lbs. on a regular basis
