lead all aspects of the business to ensure the restaurant maintains and improves its revenue, profitability, processes, quality and culture to create a truly “REMARK”able experience for all Guests and Team Members alike. This person is the main point of contact for the restaurant as it pertains to payroll, finance, and business management. Typically, this role is focused on ensuring the efficiency of the restaurant by analyzing current data, improving processes, and directing the team to meet the goals of the operator.
As the Senior Director of Operations, here are the key results we are looking for:
- Lead by example with a servant’s heart.
- Deliver a “REMARK”able ordering and dining experience for all guests
- Provide Leadership to ensure your team operates with excellence
- Ensure communication is flowing throughout the store in an effective manner
- Continuously develops leaders and team members to foster people who embody the CFA culture and provide a “REMARK”able Guest Experience.
REPORTS TO: Operator/District Manager
Functional Responsibilities
- Set operating goals and objectives
- Assess staffing requirements and work with HR as needed
- Effectively Coach and give direction to Leaders and staff
- Focus on systematically and effectively communicating all goals and success factors to Team Members
- Works with SME Directors to analyze guest flow for Dine-In, Carry-Out, Drive-Thru, and Mobile Orders to develop strategies for improvement and/or growth
- Assesses and adopts new technologies
- Ensures that every operation is consistent with the image and culture of Chick-fil-A. Everything must promote the mission and purpose.
- Can speak on behalf of the operator to the Support Center, to the community, and to our vendor partners
- Monitors Hiring, training, development, assessment, and recognition within the restaurant.
- Manages disciplinary processes
- Recommends raises, bonuses and/or any other incentives
- Plan meetings with Directors
- prepare and implement standard operating procedures
- manage staff performance in accordance with established standards and procedures
- ensure staff knows and adheres to established codes of practice
- Gives oversight and monitors staff schedules
- maintain employee records
- coordinate restaurant operations during each shift
- monitor adherence to health, safety and hygiene standards throughout restaurant
- keep records of health and safety practices
- ensure compliance with restaurant security procedures
- interacts with internal/external customers
- ensure adherence to set recipes
- ensure quality of food and beverage presentation
- observe the size of food portions and preparation quantities to minimize waste
- interact with customers to ensure all inquiries and complaints are handled properly and promptly
- plan and coordinate menus (marketing/corporate)
- analyze food and beverage costs
- total restaurant receipts and reconcile with sales (accounting)
- ensure cash management procedures are completed accurately (accounting/Ops Dir)
- set and monitor budgets (accounting)
- analyze budget variances and take corrective actions (accounting)
- establish and implement financial controls (accounting)
- implement and oversee cost cutting measures
- plan and monitor restaurant sales and revenue (accounting/marketing/logistics)
- oversee marketing and promotional activities
- maintain business records
- prepare and analyze management reports
- determine and execute operating improvements(Ops Dir/Training/SME’s)
- check and order supplies of non-food items (logistics)
- identify and estimate food and beverage supply requirements and place orders with suppliers (logistics/accounting)
- negotiate purchase prices and develop preferred suppliers (logistics/accounting)
- schedule food and beverage deliveries (logistics)
- check quality of deliveries and documentation (logistics)
- ensure correct storage of supplies (logistics/SME’s)
- arrange for maintenance and repairs of equipment and services (logistics/SME’s)
- identify and evaluate competitors
- keep current with trends in the restaurant industry
- Schedule Weekly Team Lead/Supervisor meetings to allow room for proper communication, directives, expectations and comprehension
Behavioral Characteristics
- Work a minimum of forty hours per week in the restaurant
- Allocate at least three hours per week to planning
- Organizational Skills
- Have a passion to share you Chick-fil-A knowledge
- Combine critical thinking and practical leadership to create a culture of innovation
- Enthusiastically and passionately lead the team
- Ability to quickly gain an understanding of the current business needs and strategy, and communicate action plan accordingly
Success Factor / Metrics
- CEM scores (to be measured in 30-day and 90-day increments)
- Current OSAT >
- Attentive/Courteous >
- Order Accuracy >
- Fast Service >
- Interior Cleanliness >
- Exterior Cleanliness >
- REMARKable Experience >
- Sales Growth
- A 10% increase in store revenue
Need to include all critical success factor goals in the success factors for this role, include profit goals, sales goals, CEM goals, People goals, ROE goals
Pay: $60,000.00 - $75,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Work Location: In person
