Job Summary
The Service Supervisor supports front‑end operations by supervising associates, maintaining service and safety standards, and delivering an exceptional customer experience. This role assists store leadership with daily operations, staffing support, cash handling oversight, and compliance with company policies.
Key Responsibilities
Front‑End Operations & Customer Service
- Supervise daily front‑end operations, including checklanes, self‑checkout, and service desk activities
- Provide exceptional customer service and resolve customer concerns promptly and professionally
- Ensure front‑end areas are clean, organized, and customer‑ready at all times
Supervision & Associate Support
- Supervise, coach, and support front‑end associates during assigned shifts
- Assign tasks, monitor productivity, and ensure service standards are met
- Reinforce company policies, procedures, and customer service expectations
Cash Handling & Controls
- Oversee cash handling procedures, including tills, pickups, audits, and balancing
- Ensure compliance with cash control and loss prevention policies
- Report discrepancies and operational issues to store leadership
Operations & Compliance
- Assist with opening and closing procedures as assigned
- Ensure compliance with company safety, service, and operational standards
- Support training initiatives and onboarding activities for front‑end associates
Communication & Store Support
- Communicate shift updates, issues, and follow‑ups to store leadership
- Partner with other departments to support overall store operations
- Act as manager‑on‑duty when assigned
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
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