Job Summary
We are actively seeking an Experienced Automotive Service Advisor to join our dynamic automotive service team. In this pivotal role, you will serve as the primary point of contact for customers seeking vehicle maintenance and repair services. Your expertise in automotive diagnostics, mechanical knowledge, and customer communication will ensure a seamless service experience. The ideal candidate will possess a strong background in dealership or auto service management, with proven skills in estimating software, upselling, and service writing. This position offers an exciting opportunity to contribute to a reputable service center dedicated to excellence and customer satisfaction.
Duties
- Greet customers promptly and professionally, establishing rapport and understanding their vehicle concerns.
- Conduct thorough vehicle inspections and communicate findings clearly to customers.
- Prepare accurate repair estimates using automotive estimating software, including details for oil changes, brake repairs, suspension work, tire services, shocks & struts, alignments, and collision repairs.
- Recommend additional services or repairs through effective upselling techniques while ensuring transparency.
- Coordinate with technicians and service teams to prioritize repairs and ensure timely completion.
- Maintain detailed service records and update clients on progress throughout the repair process.
- Handle cash transactions accurately and process payments securely.
- Communicate technical information effectively to customers of varying automotive knowledge levels.
- Manage client inquiries regarding vehicle diagnostics, estimates, and repair timelines.
- Utilize computer-aided vehicle damage estimating tools for collision repair assessments.
- Support sales efforts by promoting ongoing maintenance plans and service packages.
- Ensure compliance with dealership standards and safety protocols.
Requirements
- Proven experience as an Automotive Service Advisor within a dealership or independent auto shop environment.
- Previous experience with CDK and Xtime is required.
- Strong mechanical knowledge with familiarity in automotive diagnostics and repair procedures.
- Proficiency with estimating software and computer-aided vehicle damage estimating tools.
- Excellent customer service skills with the ability to communicate technical information clearly.
- Experience in upselling services such as oil changes, tire rotations, alignments, suspension work, brake repairs, shocks & struts, and collision repairs.
- Knowledge of automotive repair processes including oil changes, brake systems, suspension components, tire services, shocks & struts replacements, wheel alignments, and collision damage assessment.
- Ability to handle cash transactions accurately and maintain confidentiality.
- Valid driving license with a clean driving record.
- Strong organizational skills with attention to detail in documentation and client communication.
If you are a motivated professional with a passion for automotive service excellence and exceptional client interaction skills, we encourage you to apply today. Join our team dedicated to delivering top-tier vehicle care while advancing your career in the automotive industry.
Pay: $60,243.71 - $172,551.56 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
