Customer Service Representative
Job Posting
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Job Title: Customer Service Representative
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Shift: Mon-Fri (8am – 5pm)
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Pay Range: Based on Experience
Preferred and Essential Requirements
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High School Diploma or GED (Essential)
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Associates Degree in Business or similar field (Preferred)
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Experience in account management and customer experience (Essential)
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Proficient in Microsoft Word, Excel, PowerPoint, Outlook (Essential)
Competencies
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Superior verbal and written communication skills
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Demonstrated ability to interact daily with customers at all organizational levels
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Willing and able to accommodate travel when needed
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Astute interpersonal relationship management
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Positive, professional attitude
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Quality and customer service driven to consistently delight customers
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Strong initiative, self-motivated, proactive, and resourceful
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Utilizes strong organizational and prioritization skills
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Team player who is willing to go above and beyond to help others
Job Duties
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Desire to build and optimize customer relationships daily, while driving customer satisfaction.
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Become a main point of contact for the customer account base.
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Perform day to day management of the assigned accounts and have complete awareness, daily, of the top account’s activity.
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Accurately input POs and various categories of data.
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Manage inventory levels of finished goods, raw materials, etc.
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Actively monitor and manage Accounts Receivables/Invoicing across given accounts.
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Run daily reports to optimize plant operations.
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File and organize invoicing and POs
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Provide timely, detailed, and accurate reporting to internal and external audiences.
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Champion customer needs/concerns from the account base to the Customer Service Manager and across the internal departments
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Other duties as assigned
