Job Description:
Job Title: Bakery Assistant Department Manager
Department: Bakery
FLSA: Non-Exempt
General Function
Responsible for assisting the Bakery Department Manager to present the freshest most innovative and best quality products at a competitive retail price to customers. Additionally, you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members
Core Competencies:
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Partnerships.
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Growth mindset.
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Results oriented.
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Customer focused.
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Professionalism.
Reporting Relations:
Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Perishables, Store Operations, and Health Wellness Home; Bakery Department Manager.
Positions that Report to you: Bakers, Cake Designers, Fryers, Clerks, Bakery Wrappers.
Primary Duties and Responsibilities:
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Provides prompt, efficient and friendly customer service by exhibiting caring, concern, and patience in all customer interactions and treating customers as the most important people in the store.
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Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
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Makes an effort to learn customers’ names and to address them by name whenever possible.
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Assists customers by: (examples include)
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Escorting them to the products they’re looking for.
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Securing products that are out of reach.
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Loading or unloading heavy items.
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Making note of and passing along customer suggestions or requests.
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Performing other tasks in every way possible to enhance the shopping experience.
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Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
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Checks orders for the day and sets up a timeline and production schedule.
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Reviews the status and appearance of product for freshness and pulls by stale date.
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Assigns tasks to bakers upon arrival.
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Reviews daily production list with department employees and assigns tasks for completion.
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Organizes and helps where additional production is needed for the day.
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Creates second production schedule for additional product, reviews with department employees, and assists in production as needed.
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Ensures department standards are met.
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Reviews the product status and creates closing list for evening crew.
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Assigns duties to part time crew as needed.
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Reviews day of week for gross potential.
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Reviews future sales weeks and plans for events/production.
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Ensures display case product is rotated and replenished.
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Trains new employees.
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Handles and satisfies customer issues.
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Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
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Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
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Adheres to company policies and individual store guidelines.
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Reports to work when scheduled and on time.
Secondary Duties and Responsibilities:
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Assumes management duties in absence of Department Manager Orders product and supplies as needed.
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Fills in for absent employees for the production day.
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Assists in other areas of store as needed.
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Performs other job related duties and special projects as required.
Knowledge, Skills, Abilities, and Worker Characteristics:
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Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
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Ability to do arithmetic calculations involving fractions, decimals, and percentages.
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Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.
Education and Experience:
High school or equivalent experience and over one year up to three years of similar or related experience.
Supervisory Responsibilities (Direct Reports):
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Instructs, assigns, reviews and plans work of others.
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Maintains standards, coordinates activities, and allocates personnel.
Physical Requirements:
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Must be physically able to exert up to 100 pounds of force (shared team lifting) occasionally; exert up to 50 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
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Visual requirements include vision from less than 20 inches and more than 20 feet with or without correction, color vision, depth perception, and field of vision.
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Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Working Conditions
This position has daily exposure to noise, temperature extremes, dampness, vibrations, equipment movement hazards and dangerous chemicals/solvents. There is weekly exposure to dirt and occasional exposure to electrical shock. This is a fast paced work environment with significant pressure.
Equipment Used to Perform Job:
Mixers, register, proof box, ovens, sheeter, rounder, pan washer, fryer, label machine, shrink wrap machine, RPM system, computer, and copy cake machine.
Financial Responsibility:
Responsible for equipment in the department and customer accounts.
Contacts:
Has daily contact with customers, suppliers/vendors, and the general public. Has occasional contact with federal/state governmental or regulatory agencies for inspections.
Confidentiality:
Has access to confidential information including ads, gross profit percentage, wages, sales, pricing, and employee information.
The anticipated hourly starting wage for this position is $18.00 to $22.50 depending on experience.
For information on company benefits visit Benefits | Hy-Vee.
Are you ready to smile, apply today.
Employment is contingent upon the successful completion of a pre employment drug screen.
