About The Eastover Clinic
The Eastover Clinic is an independent direct pay dermatology practice opening in Charlotte's Eastover neighborhood in July 2026. Founded by Dr. Emily McLean, TEC is built around a simple belief: patients deserve unhurried, relationship-based care with a board certified dermatologist.
This is not a traditional front desk job. It's a high-trust, high-impact role for someone who wants to be genuinely central to how a boutique medical practice runs .
We operate as a lean, highly collaborative team. Every team member contributes meaningfully to the patient experience and to the growth of the practice. We are looking for someone who is kind, polished, and detail-oriented; reliable and proactive; a true team player, eager to cross-train and support; and excited by the opportunity to grow with a new and evolving practice. This is a unique opportunity to be part of something from the beginning and help shape its culture.
What You'll Do
Patient Experience
- Welcome and check in patients; manage check-out and process payments
- Answer phones, respond to patient messages, and manage scheduling
- Learn and operate the clinic's EMR system
- Offer complimentary beverages and create a warm, polished patient experience
- Handle all patient information with strict HIPAA compliance
- Assist clinically as needed (rooming, prep, light cleaning) — training will be provided
Operations
- Manage vendor relationships and coordinate supply ordering
- Track and maintain inventory of medical, surgical, and cosmetic supplies
- Liaise with building management and operational partners
- Anticipate needs and solve problems before they reach Dr. McLean
Marketing & Community
- Support TEC's social media presence — content creation, scheduling, and engagement
- Coordinate outreach to referring physicians and primary care providers
- Support patient communications including email campaigns and waitlist management
- Help maintain the TEC brand across all touchpoints
What We're Looking For
- 2+ years (preferred) in an administrative, operations, or client-facing role
- Warm, polished, professional — able to read a room
- High attention to detail; comfortable managing competing priorities independently
- Strong written communication; experience supporting a leader is a plus
- Proficient with Microsoft Office, Google Workspace; quick to learn new software
- Experience with social media or email marketing tools a bonus
- Medical or clinical background a plus, but not required; we will train the right person
- Commitment to the TEC mission and Charlotte community
Details
- Guaranteed 36 hours per week; up to 40 hours depending on scheduling
- Clinic schedule is being finalized, but we anticipate approximately 2 early mornings (starting 7am) and 2 later afternoons (finishing at 6pm) per week, with approximately 2 Saturday mornings per month (9am–12pm). Fridays off. Schedule subject to change as the practice grows.
- Ability to lift and carry up to 30 lbs required
How to Apply
Send a resume and a brief note about why this role interests you to [email protected].
Pay: $20.00 - $22.00 per hour
Benefits:
- Employee discount
- Free parking
- Opportunities for advancement
- Paid time off
Work Location: In person
