JOB
The first review period will be July 2nd, 2026. Applications submitted after the first review date will be considered on an as-needed basis.
Walnut Valley Water District is excited to announce that we are accepting applications for the position of
Customer Service Representative I.
The District
At Walnut Valley Water District, we believe in
putting people first. We understand the importance of maintaining a healthy work-life balance while striving for excellence in everything we do. Our vision statement, “
Empowered People. Purpose Driven.” reflects our commitment to collaboration, integrity, and success. As a member of our team, you’ll not only be part of a dedicated workforce but also enjoy a comprehensive benefits package designed to support your personal and professional growth.
The Customer Service Representative I
performs
a variety of duties in customer service.
The role operates under the general supervision of the Customer Service Manager. This is entry to the journey level in the Customer Service series. Incumbents work under relatively close supervision, with less latitude for independent action, performing a variety of routine customer service functions including providing information, researching problems, performing collections and making payment arrangements on customer accounts; answering customer inquiries and resolving complaints, receiving payments, issuing receipts, inputting data into the computer, and service orders; and performing related duties as assigned. EXAMPLE OF DUTIES Duties may include, but are not limited to, the following:
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Handles a high volume of incoming telephone calls, online applications, and walk-in customers; responds to customer inquiries in person, by telephone, mail, or email to start and terminate residential or commercial water service accounts; explains billing practices and rates; processes turn-on and turn-off requests, and field service orders.
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Efficiently and accurately handles customer payment transactions and operates a cashiering system; verifies accuracy of payments to accounts; balances cash drawer as directed.
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Answers and coordinates radio communications between office and field personnel.
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Contact customers regarding meter access, water leaks, and other account-related matters.
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Receives and responds to inquiries, complaints, and service requests and/or directs them to the proper personnel or departments for resolution.
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Generates service orders for Field crew for new sign-ups, turn-ons, turn-offs, reads, rereads, and makes a record of completions; analyzes, interprets, and communicates account information to the customer.
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Keeps all customer accounts and records up-to-date through use of data processing input forms.
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Provides technical support to customers regarding available online portals.
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Files and processes customer accounts and service connection records and maintains various filing systems.
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Performs a wide variety of administrative tasks including typing letters, memos, and data entry, and maintains files.
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Performs special assignments as directed.
SUPPLEMENTAL INFORMATION
OVERTIME ASSIGNMENTS
The purveyance of water is a vital service to the community and as such requires the availability of District personnel at all times. Consequently, Customer Service employees, including the Customer Service Representative classifications, will be required to respond to emergency calls, accept periodic overtime assignments, and perform any and all other duties deemed necessary by the District. Lacking a bona fide excuse satisfactory to the District, a failure to report when called could result in termination.
FAIR LABOR STANDARDS ACT
For the purposes of the Fair Labor Standards Act, the Customer Service Representative classification shall be considered a General Employee Unit, "non-exempt" position.
