About the Role
Supreme Crab & Seafood, Inc. is seeking a detail-oriented, highly organized Administrative Assistant to support our marketing and customer service operations. This role is central to keeping our systems, records, and customer relationships running smoothly — from managing our CRM and pricing databases to coordinating paperwork and serving as the first point of contact for customer complaints and returns. If you thrive on structure, enjoy juggling multiple systems, and take pride in getting the details right, we'd love to hear from you.
What You'll Do
Customer & Sales Support
- Serve as a point of contact for general inquiries, routing qualified leads to the sales team
- Maintain up-to-date reference materials to support customer-facing teams
- Research and generate new business leads using online tools and resources
- Keep company information current within customer and partner platforms
Database & Systems Management
- Maintain and regularly clean up customer relationship management (CRM) records
- Set up and maintain product and item records within internal systems
- Maintain customer account and credit information
- Maintain pricing spreadsheets across internal systems
- Maintain spreadsheets for special opportunity items
Documentation & Records
- Keep product specification sheets and price lists current
- Maintain internal tracking spreadsheets and allocation records
- Maintain organized digital filing systems across departments
- Process and respond to documentation requests from vendors and partners
- Support the preparation and filing of shipping and trade-related paperwork
Logistics & Operations
- Track and manage sample shipments
- Review and reconcile shipping invoices
- Coordinate travel arrangements and event logistics
Other
- Coordinate seasonal or company-wide mailings and communications
What We're Looking For
- Strong organizational skills with excellent attention to detail
- Comfort working across multiple software systems and databases (CRM, ERP/pricing systems, etc.)
- Clear, professional written and verbal communication skills
- Ability to manage competing priorities and coordinate across departments
- Prior experience in an administrative, customer service, or operations support role preferred
- Proficiency with Google Workspace (Sheets, Docs, Drive) and Microsoft Excel is required
- Experience with CRM tools, lead-generation platforms, or ERP/pricing systems is a plus
- A proactive, problem-solving mindset along with a team oriented, customer-first attitude
Pay: From $20.43 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Vision insurance
Work Location: In person
