Empowered Staffing is partnered with a well-established, family-owned insurance agency that has been serving businesses and individuals throughout the Chicagoland area for over 50 years.
They are looking for an Account Manager to manage a book of business, build strong client and carrier relationships, oversee renewals and proposals, and deliver exceptional service to mid-market employee benefits clients.
What You'll Be Doing:
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Build and maintain strong relationships with clients, insurance carriers, and key stakeholders.
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Manage day-to-day service activities for an assigned book of employee benefits business.
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Coordinate all client-specific activities across multiple lines of coverage.
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Develop a thorough understanding of each client's goals and recommend solutions that drive long-term retention.
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Lead the proposal and renewal process by obtaining competitive carrier quotes and negotiating coverage options.
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Manage the RFP process while ensuring clients are informed throughout each stage.
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Guide clients through benefit plan recommendations and renewal decisions.
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Coordinate the implementation of new benefit products and services.
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Lead client rollout meetings, enrollment sessions, and benefit presentations.
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Partner closely with producers, account executives, and internal team members to deliver exceptional client service.
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Monitor project timelines and ensure all deliverables are completed accurately and on schedule.
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Maintain timely communication with clients, carriers, vendors, and internal teams.
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Assist with maintaining CRM and agency management systems.
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Stay current on employee benefits trends, compliance changes, and industry regulations.
Required Skills Experience:
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Bachelor's degree or equivalent combination of education and experience.
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Minimum 2 years of employee benefits agency experience.
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Experience managing mid-market groups.
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Self-funded benefits experience is a plus.
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Ability to obtain and maintain all required state insurance licenses.
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Strong client relationship management and consultative communication skills.
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Excellent organizational, project management, and time management abilities.
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Ability to prioritize multiple projects in a fast-paced environment.
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Strong problem-solving and decision-making skills.
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Professional written and verbal communication skills.
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Ability to work independently while collaborating effectively with internal teams.
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