Daily Responsibilities
- Lead the installation crew.
- Assign tasks to each installer.
- Verify all materials are loaded before leaving the shop.
- Make field decisions without waiting for the owner whenever possible.
- Solve installation problems on site.
- Ensure every installation follows manufacturer specifications.
- Verify airflow, refrigerant charge, electrical, drainage, and startup.
- Complete commissioning paperwork.
- Maintain a clean job site.
- Communicate with customers professionally.
- Report progress to the office.
- Train junior installers.
What They Are Accountable For
- Install quality.
- Zero unnecessary callbacks.
- Crew productivity.
- Customer satisfaction.
- Safety.
- Company vehicle and tools.
- Material waste.
- Installation time.
Decision-Making Authority
They should be able to decide:
- How the installation will be executed.
- Task assignments.
- Minor field changes.
- Material substitutions (when approved).
- Whether additional materials are needed.
- Whether a helper needs more training.
- When to call you only for major decisions (change orders, pricing, structural issues, etc.).
KPIs (Performance Metrics)
I would evaluate this person on:
- Callback rate (goal: under 3%)
- Install completion on schedule
- Customer review score
- Material waste
- Labor hours vs. estimated hours
- Vehicle organization
- Safety record
- Team punctuality
- Documentation completed
- Startup checklist completion
Qualities You're Looking For
Not necessarily the best technician, but someone who:
- Takes ownership.
- Doesn't make excuses.
- Can teach others.
- Plans ahead.
- Solves problems.
- Communicates clearly.
- Stays calm under pressure.
- Accepts responsibility when mistakes happen.
- Protects the company's reputation.
One rule that works well is:
"If the owner receives a phone call about an installation problem before the Installation Foreman informs him about it, the Foreman has failed in communication."
That creates a culture where problems are reported early instead of being hidden.
Since you're growing LA Solution Heating & Cooling, I also recommend creating an Installation Department SOP (Standard Operating Procedure). It would include:
- Truck loading checklist
- Material checklist
- Pre-start inspection
- Installation standards
- Brazing standards
- Vacuum and decay test procedures
- Startup and commissioning checklist
- Customer walkthrough checklist
- Final quality control checklist
- Photo documentation requirements
A documented SOP makes it much easier for one lead installer to consistently manage a crew and maintain high-quality installations as your company grows.
WHAT WE OFFER
- Base Pay: $40–$50/hour
- Performance Bonuses
- Paid Holidays
- Paid Vacation
- Company Vehicle
- Fuel Card
Pay: $35.00 - $45.00 per hour
Benefits:
Work Location: In person
