Overview:
The Outside Operations Manager is responsible for overseeing all outside operations while delivering an exceptional guest experience at the resort. This role ensures smooth daily operations related to guest arrivals/departures, bag services, cart fleet management, staging, practice facilities, and first‑point guest interactions. The ideal candidate is a hands‑on leader who excels in customer service, staff development, and operational efficiency in a resort golf environment.
Responsibilities:
Guest Experience & Customer Service
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Serve as a visible leader and primary ambassador for guest service standards in all outside operations.
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Greet arriving guests, assist with luggage and golf equipment, and coordinate seamless transitions between lodging and golf facilities.
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Ensure a consistent, welcoming experience from arrival through departure.
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Proactively handle guest inquiries, service recovery, and special accommodations related to both golf and overnight stays.
Outside Golf Operations
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Oversee bag drop, bag storage, and cart staging.
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Manage daily cart fleet operations, including cleanliness, stocking, safety, and maintenance coordination.
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Ensure proper setup and presentation of practice facilities.
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Help coordinate daily flow of guests between lodging accommodations, tee times, and resort amenities.
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Support golf ops with tournament and group play logistics,
On‑Site Lodging & Overnight Support
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Serve as a key operational liaison between Golf Operations, Front Desk/Lodging, and Resort Management.
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Assist team with late‑arrival and early‑departure guest needs, including golf bag handling, cart access, and transportation coordination.
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Support group lodging coordination for golf packages, outings, and resort events.
Leadership & Staff Management
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Recruit, hire, train, schedule, and supervise outside operations staff.
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Lead by example and foster a service‑driven, team‑oriented culture.
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Participate in performance evaluations, coaching, and ongoing training to maintain service standards.
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Enforce resort policies, procedures, and safety protocols.
Operations & Administration
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Create and manage staff schedules based on business levels and staffing needs.
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Maintain operational checklists, SOPs, and service standards.
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Track labor costs, staffing efficiency, and service metrics.
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Assist with tournament and special event execution, including staffing and logistics.
Safety, Equipment & Facilities
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Ensure compliance with safety guidelines for carts, equipment, and guest interactions.
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Monitor condition of carts, bag storage areas, and outside facilities; report or coordinate repairs.
Maintain organization, cleanliness, and professional appearance of all outside operation areas.
Qualifications:
- Minimum 2–4 years of golf operations or hospitality management experience, preferably at a resort or private club.
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Proven leadership experience supervising and developing staff.
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Strong customer service skills with the ability to handle high‑volume and high‑expectation guests.
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Knowledge of tee sheet management and golf operations preferred.
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Excellent communication, problem‑solving, and organizational skills.
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Ability to work flexible hours, including weekends, holidays, and early mornings.
