Job description
The Medical Receptionist/Medical Assistant will provide excellent customer/patient services via phone and in person; referring callers to the appropriate departments; making appointments for patients according to established office protocols; assisting patients/clients with forms.
JOB DUTIES:
- Performs day to day administrative functions and general office duties including but not limited to copying, faxing, filing, answering phones and data entry
- Welcomes and greets patients/clients/visitors to the department in a manner that is helpful and friendly; determines purpose of visit and direct patients/clients/visitors to appropriate person or department(s).
- Schedules patient flow to clinic based on predetermined appointment arrangements to allow the practice to serve an adequate number of patients as established by grant requirements.
- When scheduling appointment, carefully screens patients for new address, new patient visits or update registration and informs patient of adequate information that must be presented at time of visit.
- Must exercise utmost diplomacy and tact to provide excellent customer service for patients, practices confidentiality and privacy protocols in accordance to the practice policies and HIPAA requirements.
- Maintains patient waiting areas, office files and front desk areas in a manner that is organized and neat.
- Informs patient of any existing balance noted in computer and request patient be prepare for any payment due at time of visit.
- Verity?s method of payment for service and collects data and or payment as appropriate.
- Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to the office manager.
- Preparing patients for examination by the physician
- Preparing examination rooms for patient visits
- Guide the patients to examination room and across the health facility as required
- Carrying out all clinic-based patient procedures such as taking history and vitals, physical screening, drawing blood for labs and administering immunizations and injections
- Assisting physicians during patient examinations Educating and explaining to patients the treatment procedures, plan, costs and follow up schedule
- Preparing patient documents including diagnostic orders, prescriptions, refill requests, referral requests and ensuring online update of patient records with any such documents
- Preparation of patient records for physicians? review
- Updating patient records with relevant documents both in physical and online form
- Fill out insurance forms and insurance claims as required
- Arranging for hospital admissions when required
- Performs other duties as may be required.
