Position Summary:
Provide excellent customer service by greeting customers, consulting on Truck Lube service needs, and managing service orders from start to finish.
Key Responsibilities:
- Deliver prompt, courteous, and professional customer service
- Greet customers; answer phone calls and emails
- Create, process, and close repair orders, including billing and third-party billing
- Communicate service timelines, costs, and updates to customers
- Upsell Truck Lube services when appropriate
- Balance daily cash drawer and credit card transactions
- Maintain a clean and professional lobby and restroom areas
- Stock lobby products and communicate low inventory needs
- Follow all safety rules, department processes, and daily task lists
Qualifications:
- Strong customer service and communication skills
- Basic computer and math skills
- Attention to detail and ability to multitask
- Team-oriented with dependable transportation and valid driver’s license
- High School Diploma or GED required
Work Environment & Physical Requirements:
- Ability to stand, sit, use a computer, and lift up to 50 lbs.
- Works indoors and occasionally outdoors.
- Exposure to a shop environment with noise, fumes, and occasional outdoor conditions
- Some evenings and weekends may be required
Housby Truck Lube is an Equal Opportunity Employer.
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
