Marion Edward & Associates is seeking a Customer Service Representative/Support to assist our client's staff with customer service and help desk support, and other project coordination and scheduling. He/She will primarily focus on our client's projects.
Responsibilities:
- Responds to Inbound/Outbound Call Inquiries
- Initiates outbound calls to respond to inquiries and to follow-up with previous contacts
- Responds to all inquiries in a professional, friendly and timely manner, public-service oriented and understand the needs and work effectively with persons with disabilities
- Performs support ticket transaction resolution tasks and administrative functions
- Responsible for creating and maintaining excellent documentation of all calls, questions, complaints and mailed inquiries
- Responsible for maintaining adequate records/documentation for audit and internal control purposes
- Routes mail, email, and other administrative support duties as assigned
- Responsible for learning program rules of assigned projects to ensure ability to respond to Customer Service inquiries
- Responsible for developing excellent working knowledge of operating platforms required to fulfill job responsibilities
Required Skills:
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Expected to have excellent verbal, written communication and troubleshooting skills
- Demonstrated understanding and ability to work with persons with disabilities.
- Ability to compose reports, business correspondence, and procedure manuals.
- Excellent verbal and written communication skills.
- Ability to troubleshoot.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
- Excellent attention to detail and ability to manage time effectively in a fast paced environment.
- Knowledge of MS Windows, Excel and Word preferred.
Education:
- High School degree or equivalent required
Experience:
- 6-month Call Center experience preferred; or 1-year customer service; Bilingual a plus (Spanish)
Working Conditions:
- Hybrid Office Setting ( 2 -3 days in office)
Schedule
- Hybrid Schedule: 2-3 days on-site, the days remote.
Pay: $21.00 per hour
Shift:
Application Question(s):
- Do you have at least 2 years of Call Center Experience?
Education:
- High school or equivalent (Required)
Experience:
- Customer Support & Client Services Occupations: 2 years (Required)
Ability to Commute:
- Portsmouth, NH 03801 (Required)
Work Location: Hybrid remote in Portsmouth, NH 03801
