Description:
JOB SCOPE:
As a Parts and Service Sales Representative you will work to promote parts and service solutions within the MTS dealer network with a strong focus on customer up-time. This position is based in Florida and is responsible for servicing customers across the Southeast sales territory.
SPECIFIC RESPONSIBILITES:
- Collaborate with Dealer Sales/Rental, Parts, and Service teams to ensure exceptional customer satisfaction of MTS Equipment.
- Advocate for strong maintenance and inspection practices among customer and dealer fleets.
- Focus on revenue generation, downtime management, and overall customer/dealer satisfaction.
- Direct communication with dealers and customers to help solve problems and provide up–to-date information regarding products.
- Maintain in-depth technical knowledge on all products and processes put forth by MTS
- Provide administrative support with Warranty documentation, technical documentation, and other tools used within the department.
- Assist with repair and troubleshooting of MTS equipment.
- Identify prospective clients' exact needs through questioning and direct observation
- Manage service campaign capture-rate within assigned dealer territories.
- Maintains confidentiality
- Conducts himself/herself in a professional manner
- Performs all other duties assigned
Requirements:
POSITION REQUIREMENTS:
- Minimum prerequisite education, training, and/or experience required:
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2-year Technical, or Business associate degree is required
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Bachelor's Degree in Business or related field is desired
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5+ years of technical equipment or manufacturing experience is required
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2+ years of experience working with MTS equipment
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Ability to do minor hands-on field repairs and troubleshooting with factory input
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Must have and maintain a clean driving record.
- Job Specific Capabilities:
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Strong positive attitude
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Excellent communication abilities and willingness to conduct presentations of products and training in front of large groups.
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Proficient with Microsoft Office tools Excel, Word, Outlook and PowerPoint
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Up to 90% travel required, primarily within the United States
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Communication – Ability to read, write and speak English. Must be able to articulate ideas and plans and communicate these accurately and effectively to others.
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Result Oriented and self-starter
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Ability to make quick and smart decisions under pressure
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Professional approach to time, costs and deadlines
- Physical Capabilities:
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Hand-tools Used: Small Hand tools
- Equipment Used: Occasional use of Overhead Cranes
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Movement: Walking, Standing, Sitting, Bending, Holding
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Lift and or Carry: 21-50lbs Occasionally
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Sensory: Hearing, Speech, Vision, Tactile
