Job Summary
We are seeking a dynamic and energetic Front of House Lead to add to our team. In this role, you will lead our team by demonstrating top-tier customer service, managing guest expectations with ease, and maintaining a welcoming environment. Your leadership will drive the success of our restaurant by managing team performance, coordinating food and beverage service, and upholding food safety standards. This position offers an exciting opportunity to shape the guest experience while fostering a positive, efficient, and vibrant workplace.
Responsibilities
- Lead and supervise front-of-house staff, including servers, hosts, bartenders, and support personnel, ensuring smooth shift operations.
- Train new team members and provide ongoing development to enhance service quality and operational efficiency.
- Manage customer interactions to ensure satisfaction, resolve issues promptly, and promote repeat business.
- Oversee food preparation coordination at the expo line to ensure timely delivery of high-quality dishes.
- Use Toast POS for order processing, cash handling, and sales reconciliation.
- Control inventory levels for front-of-house supplies and assist with food management to minimize waste and optimize stock levels.
- Enforce food safety standards and hygiene protocols in compliance with health regulations.
- Conduct shift management duties including staffing adjustments, and ensuring operational readiness.
Qualifications
- Proven experience in the restaurant industry with a strong background in food handling and people management .
- Demonstrated leadership skills in supervising hospitality teams with excellent team management capabilities.
- Familiarity with Toast POS; cash handling experience is essential.
- Experience in fine dining or casual dining environments.
- Strong understanding of food safety management practices and food industry regulations.
- Ability to perform basic math accurately for cash handling and inventory control purposes.
- Excellent communication skills for managerial communication, staff training, and customer service excellence.
- Previous experience managing hospitality teams in a fast-paced environment; assistant or FOH manager experience is desirable.
Join us as a Front of House Lead if you’re passionate about delivering memorable guest experiences through energetic leadership, meticulous management, and a genuine love for hospitality!
Pay: $22.50 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
