Full-Time Patient Care Coordinator
Location: Fargo, ND
Schedule: Full-time, Monday–Friday, with availability between 7:15 AM – 5:00 PM
Benefits: Health, dental, and vision insurance, paid time off, paid holidays, short-term disability, and retirement benefits
About the Role
Progress Weight Management is a premier cardiometabolic healthcare clinic dedicated to helping patients achieve lasting, meaningful change. We are currently seeking a dedicated and personable Full-Time Patient Care Coordinator who would thrive in a fast-paced, multitasking environment. The Patient Care Coordinator will play a crucial role in ensuring smooth operations and exceptional patient service at our clinic.
Key Responsibilities:
Patient Experience & Communication
- Thrive in a fast-paced, patient-focused environment while maintaining professionalism, empathy, and composure.
- Greet all patients and visitors warmly, setting the tone for a positive experience.
- Answer incoming calls on a multi-line system, directing inquiries professionally and efficiently.
- Schedule and manage patient appointments with accuracy and attention to detail.
- Provide clear communication and compassionate assistance to patients regarding appointments, billing, and general inquiries.
Administrative Support
- Process patient payments and manage account details accurately.
- Address patient questions, providing accurate information and guidance as needed.
- Support providers and team members with various administrative tasks as needed.
- Maintain organized office systems and ensure the front desk area remains clean and welcoming.
Ideal Candidate Skills:
- Excellent Communication: Clear and effective in both written and verbal interactions.
- Customer Service Oriented: Ability to maintain a positive and supportive demeanor with patients.
- Organized and Detail-Oriented: Comfortable multitasking in a fast-paced environment.
- Professionalism: Uphold high standards of confidentiality, punctuality, and reliability.
- Prior experience in healthcare or customer service preferred.
- Proficiency with computers and scheduling systems.
Why Join Progress Weight Management?
- A Growing Team: Be part of a rapidly expanding specialty clinic in the Fargo area.
- Meaningful Work: Support patients on their journey to better health and well-being.
- Supportive Environment: Join a team that values collaboration, kindness, and professionalism.
- Patient-Centered Care: Help deliver compassionate, individualized care in a modern clinical setting.
How to Apply:
Submit your resume and a brief cover letter explaining your experience and interest in this role to [email protected]. Applications are reviewed on a rolling basis. Applications lacking a cover letter will not progress to the review stage.
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
