Gentle Family Dentistry | Wake Forest, NC
At Gentle Family Dentistry, we believe every patient deserves an exceptional experience from the moment they contact our office until the completion of their care. We are seeking a friendly, organized, and dependable Patient Coordinator who is passionate about helping people and thrives in a fast-paced team environment.
The Patient Coordinator plays a vital role in creating a welcoming experience for our patients while supporting the clinical team through effective scheduling, communication, and administrative excellence.
Key Responsibilities
Patient Experience
- Welcome and check in patients with warmth and professionalism
- Ensure patients feel valued, informed, and cared for throughout their visit
- Assist with patient check-out and scheduling future appointments
Scheduling & Communication
- Answer incoming phone calls and respond to patient inquiries
- Schedule appointments efficiently to support provider productivity and patient convenience
- Help maintain a productive and organized schedule
Administrative Support
- Maintain accurate patient records and documentation
- Verify and update patient information
- Assist with insurance estimates and treatment-related financial discussions
Teamwork & Accountability
- Collaborate with doctors and team members to deliver outstanding patient care
- Contribute to a positive, solution-focused work environment
- Take ownership of responsibilities and follow through on commitments
Qualifications
- Previous dental front office or customer service experience preferred
- Experience with Eaglesoft or other dental software is a plus
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Positive attitude and professional appearance
- Ability to work effectively in a fast-paced environment
- Commitment to providing exceptional customer service
What Success Looks Like
The ideal candidate:
- Creates a welcoming experience for every patient
- Communicates clearly and professionally
- Is dependable, proactive, and accountable
- Works well with others and contributes positively to team culture
- Embraces feedback and continuous improvement
Benefits
- Competitive compensation, including multiple bonus opportunities
- Health, dental, vision, life, and disability insurance
- 401(k) with employer match
- Paid time off
- Employee dental benefits
- Tuition reimbursement for professional development opportunities
If you enjoy helping people, thrive in a team environment, and are looking for a long-term opportunity to grow with a practice that values excellence and patient care, we would love to meet you.
Pay: $21.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Free parking
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid sick time
- Paid time off
- Paid training
- Retirement plan
- Uniform allowance
- Vision insurance
Work Location: In person
