Job Summary
Join our dynamic hospitality team as a Hotel Night Auditor, where your energy and attention to detail will ensure seamless overnight operations. In this vital role, you will oversee the night shift, balancing guest services with administrative duties to uphold our high standards of hospitality. Your proactive approach will help maintain a safe, welcoming environment for all guests and staff, while ensuring accurate financial and operational records are maintained throughout the night. If you thrive in a fast-paced setting and enjoy providing exceptional guest experiences around the clock, this is the perfect opportunity to shine.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures during the overnight shift
- Manage front desk operations using hotel management software, ensuring all guest information is accurate and up-to-date
- Conduct nightly audits of guest accounts, payments, and reservations to ensure accuracy and resolve discrepancies promptly
- Handle guest inquiries, requests, and complaints with professionalism, providing solutions that enhance guest satisfaction
- Maintain security by monitoring CCTV surveillance, conducting patrols of public areas, and following hotel emergency procedures
- Prepare detailed shift reports, including financial summaries, incident logs, and operational updates for management review
- Respond to emergency situations swiftly and effectively, coordinating with local authorities if necessary
- Property Walks, Perimeter Walks, clear garbage and prepare lobby for AM Shift
- Prepare Breakfast, coffee to open breakfast at designated time
Requirements
- Proven experience in hospitality management or hotel operations, particularly in front desk or night audit roles
- Strong knowledge of hotel management systems such as OPERA or similar platforms
- Excellent customer service skills with a friendly, professional phone etiquette and ability to handle multi-line phone systems
- Multilingual or bilingual abilities are highly desirable to serve diverse guest populations effectively
- Familiarity with hotel emergency procedures and guest relations best practices
- Ability to work independently during overnight hours while maintaining high attention to detail and accuracy
- Previous resort experience or hotel experience in a fast-paced environment is a plus
Join us in delivering outstanding hospitality around the clock! This paid position offers an exciting opportunity to develop your skills in hotel management while ensuring our guests enjoy a safe and memorable stay. We value energetic professionals who are eager to contribute their expertise to our vibrant team.
Pay: $16.15 - $17.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
