The Food Runner is a vital link between the kitchen and the customer, whether that customer is at the counter, on the patio, or ordering from their couch at 1am. You’ll be responsible for making sure every plate that leaves the kitchen is complete, correct, and delivered quickly. This role isn’t just about carrying food—it’s about attention to detail, communication, and supporting flow across the line.
You’ll also own the packaging and quality control of all to-go and online orders. That means confirming modifiers and extras, double-checking bag contents, and making sure every pickup order is as dialed-in as our dine-in service. You’ll maintain a clean, organized runner station, keep backup supplies stocked, and communicate closely with line cooks and expo to keep everything running smooth.
This is a fast-moving, high-impact position that requires sharp instincts, steady hustle, and solid communication. If you're the kind of person who notices when a table’s missing napkins or a box of ranch didn’t make it in the bag—and fixes it without being told—this role’s for you.
Key Responsibilities
Transport hot, plated food from the kitchen to guests quickly and safely, ensuring presentation and temperature standards are met.
Coordinate closely with servers and cooks to prioritize runs and reduce ticket times during peak periods.
Perform immediate quality checks on dishes before delivery and communicate any issues to the kitchen.
Bus and reset tables, clear plates and glassware, and maintain a tidy service area to support turnover.
Restock server stations, condiments, napkins, and other floor supplies as needed throughout the shift.
Assist with side work and prep tasks during downtime (polishing glassware, sweeping, taking out trash) to keep service flowing.
Provide friendly, professional guest interactions when delivering food and respond to server or manager direction to solve problems quickly.
Qualifications
Required
Reliable availability for evening and weekend shifts; ability to work late nights in a downtown, high-volume environment.
Ability to stand, walk, and carry multiple plates/trays for long periods; comfortable with repetitive lifting and rapid movement.
Strong communication skills and a team-oriented attitude; able to take direction and coordinate with servers and kitchen staff.
Basic food safety awareness and commitment to maintaining cleanliness and sanitation standards.
Positive, professional demeanor with a focus on speed, accuracy, and guest satisfaction.
Preferred
Previous restaurant or hospitality experience in a high-volume setting.
Familiarity with menus and POS systems; ability to learn menu items quickly.
Bilingual (Spanish/English) or additional language skills for better guest communication.
Certifications such as ServSafe or TIPS are a plus but not required.
Benefits & Perks
Competitive hourly wage plus cash and credit card tips.
Flexible, part-time scheduling with emphasis on evenings and weekends.
Employee meal during shift and generous staff food/drink discounts.
On-the-job training with clear growth paths to server, barback, or other FOH/BOH roles.
Supportive, team-focused culture with consistent expectations and reliable leadership.
Opportunities to cross-train and participate in a fast-growing, downtown restaurant concept.
