Help Educators Succeed Every Day!
The Master Teacher has been helping educators grow professionally for more than 55 years. Through our online professional learning and certification programs, we serve thousands of schools and educators across the country.
We are looking for a Customer Success Specialist who genuinely enjoys helping others, loves solving problems, and takes pride in getting the details right.
In this role, you will be a trusted resource for school leaders, educators, and our internal sales team. You will help customers navigate our eLearning platform, ensure accounts are set up correctly, provide outstanding support, and play an important role in delivering an exceptional customer experience.
Every day, you'll have the opportunity to support educators who are making a difference in students' lives. Your work will help teachers, paraeducators, and school leaders access the professional learning they need to grow and succeed.
If you’re someone who enjoys helping people, staying organized, and making sure nothing falls through the cracks, we’d love to meet you.
What You’ll Do
Customer Support:
- Respond to customer questions and requests via phone, email, and chat.
- Assist school administrators and educators with eLearning platform support.
- Troubleshoot account access and user management issues.
- Provide friendly, professional, and timely customer service.
- Assist with order processing and account administration to support customer success.
Account Management:
- Set up user accounts and assign online learning content.
- Generate reports and assist customers with account-related requests.
- Ensure customer accounts, enrollments, reports, and orders are set up accurately and efficiently.
- Maintain accurate customer records and documentation in NetSuite.
Sales Team Support:
- Partner closely with the sales team to ensure customers receive a seamless experience from initial purchase through successful implementation.
- Help ensure customer requests are completed accurately and on time.
- Assist with account management and customer follow-up activities.
- Serve as a proactive partner to the sales team by helping ensure customers receive timely, accurate, and exceptional service.
Product Expertise:
- Develop a thorough understanding of our eLearning solutions and services.
- Stay current on product features and best practices.
- Identify opportunities to improve processes and enhance the customer experience.
What We’re Looking For
You May Be a Great Fit If You:
- Genuinely enjoy helping people and creating positive customer experiences.
- Are highly detail-oriented and notice things others often miss.
- Take ownership and follow through until issues are fully resolved.
- Have excellent written and verbal communication skills.
- Are organized and able to manage multiple priorities effectively.
- Enjoy working as part of a collaborative team.
- Are comfortable learning technology and troubleshooting customer questions.
- Thrive in a fast-paced environment while maintaining accuracy.
- Have strong computer skills, including Microsoft Excel.
We Think You'll Thrive in This Role If You Have Experience In:
- Education, teaching, instructional coaching, school support services, or educational technology.
- Helping people learn, solve problems, and achieve their goals.
- Building positive relationships through phone, email, and virtual communication.
- Supporting customers, students, or colleagues with patience and professionalism.
- Learning new technology and helping others use it successfully.
Why Join The Master Teacher?
- Meaningful work supporting educators and schools.
- Family-owned company with a mission of helping educators grow and succeed.
- Friendly and collaborative team environment.
- Opportunity to make a direct impact on customer success.
- Comprehensive benefits package
- Stable, growing company with more than 55 years of serving education.
- Consistent Monday-Friday daytime schedule with no evenings, weekends, or travel required.
Schedule
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Shift:
Application Question(s):
- What are your hourly compensation expectations for this position?
- What interests you most about supporting educators and schools through online professional learning programs?
Ability to Commute:
Work Location: In person
