Description
Position: Server
Reports To: Shift Leader / Assistant Manager / General Manager
Position Summary: Creates a remarkable experience for all guests by delivering service and quality food to all guests following standards.
Essential Job Functions:
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Greets guests as they enter and thanks and ensures satisfaction of guests as they exit.
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Suggestively sells and answers questions regarding food, beverages and service.
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Assists guests in their basic needs, such as with highchairs, drink refills, etc.
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Works as a team member with other servers to help ensure guests not in their section are also taken care of.
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Writes down all guest orders and special requests without error. Inputs all orders accurately into computer system.
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Assists by running food orders to the dining room, bussing tables, etc.
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Observes guests and responds to additional requests, follows-up to ensure food is of the best quality.
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Prepares and delivers non-alcoholic beverages, silverware, food and desserts.
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Ensures all items are rung on guest’s check.
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Completes running side duties throughout shift and completes server outwork duties at end of shift.
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Cashes out all guest transactions and is responsible for their sales revenue throughout shift.
Other Functions:
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Participates in all required training programs, marketing programs and new store openings.
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Resolves all guest concerns / complaints in a prompt and professional manner according to standards and policies.
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Performs any and all other tasks as assigned by General Manager, Assistant Manager or Shift Leader.
Requirements
Minimum Requirements:
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Minimum of 16 years old.
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Customer service oriented; smiles, friendly and hospitality-oriented personality
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Ability to communicate with a diverse staff of co-workers and guest base effectively
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Availability to work all shifts necessary to operate. Hours vary depending upon work efficiencies and other job demands
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Able to work in a fast paced, full-service restaurant
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Must be able to lift up to 25#, memorize table numbers and server’s names.
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Must be able to reach, bend, stoop, lift, carry and wipe.
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Reading and writing skills are required
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Walks and stands during entire shift, cleans and performs side-work functions as assigned by the Manager on duty
