Branch Operations Manager
Location: Greater Atlanta Area, GA
About the Opportunity
We are conducting a confidential search for an experienced Branch Operations Manager to lead a high-volume service operation in the Greater Atlanta Area. This leadership position is responsible for overseeing all aspects of branch performance, including operations, employee development, customer satisfaction, safety, and financial results.
The successful candidate will be a hands-on leader who thrives in a fast-paced environment and has a proven ability to build high-performing teams while delivering exceptional operational and customer outcomes.
Key Responsibilities
- Provide overall leadership and direction for daily branch operations.
- Drive operational performance while ensuring a safe, productive, and customer-focused work environment.
- Recruit, coach, develop, and motivate employees to achieve individual and team success.
- Establish performance expectations and provide ongoing coaching, feedback, and accountability.
- Develop and execute business strategies to improve revenue, profitability, operational efficiency, and customer retention.
- Build and maintain strong relationships with commercial customers and identify opportunities for business growth.
- Monitor key performance indicators and implement action plans to achieve operational and financial objectives.
- Manage staffing, scheduling, inventory, equipment, and company assets.
- Ensure compliance with company policies, safety standards, and all applicable federal, state, and local regulations.
- Partner with senior leadership to implement strategic initiatives and drive continuous improvement.
Minimum Qualifications
- Five (5) or more years of progressive leadership experience managing a branch or service operation with responsibility for employee development, operational performance, customer satisfaction, and financial performance.
- Proven ability to build, lead, and develop high-performing teams.
- Strong business acumen with experience managing operational metrics, budgets, and business results.
- Excellent leadership, communication, organizational, and problem-solving skills.
- Ability to prioritize multiple responsibilities while maintaining a high level of customer service.
- Valid driver's license.
Preferred Qualifications
- Experience managing operations within a commercial service, transportation, fleet maintenance, automotive, industrial services, or similar customer-focused environment.
- Experience leading multi-functional teams with responsibility for operational and financial performance.
- Bachelor's degree or equivalent combination of education and experience.
- Demonstrated success implementing operational improvements and driving business growth.
What We Offer
We offer the opportunity to join a growing organization that values strong leadership, employee development, operational excellence, and customer satisfaction. Our leaders are empowered to make decisions, develop their teams, and drive meaningful business results while building long-term customer relationships.
Competitive compensation and a comprehensive benefits package are offered.
This is a confidential search. Company and specific branch information will be shared with qualified candidates during the interview process.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Vision insurance
Work Location: In person
