The Sales Administration Coordinator is responsible for supporting the sales and technical sales department and will be an
integral part of managing the day-to-day activities related to sales, order entry, shipping logistics and customers’
administrative functions. This role will be the link between sales, logistics, and customers.
- Manage the administrative tasks related with the Sales and Technical Sales
- Maintenance of each customer’s data, pricing, and volumes in our system
- Receipt and processing of customer demand forecasts
- Order Processing and maintenance
- Enter orders in ERP System and Review for accuracy and compliance with each Customer Supply Agreement’s terms
and conditions or with approved Catalog pricing directives.
- Issue customer purchase order acceptance, corrections, or rejections notifications.
- Issue advance warnings of each customer’s actual volumes and projections vs. contracted volumes
- Collaborate with all departments to ensure accurate processing of orders and delivery.
- Complete invoice subcomponents for PO and Invoice generation
- Communicate with each KAM and each customer on the status of each order
- Escalate discrepancies or delays with orders.
- Maintain Customer’s performance vs. contract
- Data Mining
- Coordinate with NPD Department on status of all NPDs and communicate internally and to each customer the status
of NPD process
- Trend sales and market data including regular analysis and reporting of Nielsen market data.
- Maintain accurate records of all inbound inquiries for quotes for custom and catalog items
- Monitor inventory level, to minimize slow-moving and insure cleanout of obsolete materials.
- Create and update Customer Service Scorecard (quality or service complaints, % of In-full, on-time deliveries, etc.)
Position Requirements
Professional
Background / Education
- 2 or 4 year degree in a relevant field preferred or equivalent work experience
Required Skills • Sales support
- Data mining
- Excellent organizational skills
- Proficient in MS Office, especially Word, Excel, PowerPoint and SharePoint
- Excellent organizational skills, detail-oriented and the ability to multi-task with the ability
to prioritize workflow.
- Good communication skills for internal and external communications.
Minimum Relevant Job
Experience
- Experience in sales support or administrative role.
- Experience with ERP systems
Language Skills • Fluency in English required.
Physical Requirements • Must be able to traverse steps without assistance.
- Essential physical requirements such as climbing, bending, reaching, standing, stooping
or typing.
- Must be able to sit at a desk and use typical office equipment including computers and
other electronic equipment for up to 8 hours a day.
