Ready to Turn Your Interest in Technology Into a Career?
iTech Gurus is looking for an energetic, dependable, and motivated person to join our team in a hybrid role combining technology repair, customer service, sales, and front-counter support.
You do not need to know everything on day one.
We are looking for someone who is naturally curious, enjoys solving problems, works well with people, and is excited to learn. We can teach repair processes and technical skills. We cannot teach effort, honesty, accountability, or a great attitude.
This is not a position where you will sit in the back and work on devices all day. You will move between the repair bench and the front counter, helping customers understand their options and leave with a complete solution.
What You’ll Do
You will learn to:
- Repair Chromebooks, Windows PCs, and Mobile Phones to start.
- Replace screens, batteries, keyboards, charging ports, and other components
- Evaluate devices and identify the best next step
- Follow repair procedures, checklists, and service documentation
- Test devices before and after repairs
- Check customers in and gather accurate information
- Explain repair, replacement, and support options in plain English
- Recommend computers, accessories, services, and protection plans
- Help customers with basic technology questions and device support
- Maintain clean, accurate repair notes
- Keep the repair bench and customer areas organized
- Ask for help when something does not look or feel right
- Work with the entire team to create an outstanding customer experience
Who We’re Looking For
You may be a great fit if you:
- Enjoy taking things apart and understanding how they work
- Are comfortable talking with customers
- Learn quickly and take feedback well
- Can follow detailed instructions without cutting corners
- Stay calm when solving problems
- Take ownership of mistakes and work to correct them
- Are dependable and arrive ready to work
- Can shift between technical work and customer-facing responsibilities
- Want to improve your technical, sales, and communication skills
- Care about doing the job correctly, not simply doing it quickly
Previous professional repair experience is not required. Personal experience building computers, repairing devices, troubleshooting technology, working retail, or helping friends and family with technology is valuable.
This Role Is Not for Everyone
This position may not be a good fit if you:
- Want to avoid talking with customers
- Become defensive when receiving feedback
- Frequently show up late or miss scheduled shifts
- Rush through detailed work
- Guess instead of asking for assistance
- Believe sales means pressuring people
- Want a job where you can remain comfortable and stop learning
At iTech Gurus, sales means listening, identifying what the customer actually needs, explaining every reasonable option, and helping them make a confident decision.
What Success Looks Like
A successful team member will:
- Consistently follow repair procedures
- Protect customer devices and information
- Improve repair quality and efficiency
- Communicate clearly with customers and coworkers
- Present complete solutions instead of sending customers away unresolved
- Ask thoughtful questions
- Accept coaching and apply it
- Become more capable and confident each month
- Contribute to a positive, accountable team
What We Offer
- Hands-on training in Chromebook, PC, and iPhone repair
- Opportunities to build valuable technical and customer-service skills
- A team environment focused on learning and improvement
- Exposure to both repair operations and technology sales
- A clear path to increased responsibility as your skills develop
- Employee discounts and additional benefits based on company policy
- Base pay $14.00+ Commission and Incentives. (depends on experience)
- Full-time schedule of approximately 32-40
Physical and Work Requirements
This position requires the ability to:
- Work with small parts, tools, screws, cables, and electronic components
- Use a computer and repair-management software
- Stand or sit for extended periods
- Lift and move computers, displays, and equipment weighing up to approximately 40 pounds
- Communicate professionally in person, by phone, and through written notes
- Maintain focus while working in an active retail and repair environment
About iTech Gurus
iTech Gurus is more than a repair shop. We are a local technology partner helping people purchase, repair, understand, and get more value from their technology.
Our customers trust us with important devices, personal information, and technology decisions. We take that responsibility seriously. We believe in honest recommendations, high-quality work, continuous improvement, and treating people with patience and respect.
Pay: $14.00 - $20.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Retirement plan
Work Location: In person
