The Bell Attendant is usually the first and the last person the guest, both internal and external, will see upon entering or leaving the building. As a Bell Attendant, you will be responsible to welcome guests, greet guests, open doors for incoming and exiting guests. The Bell Attendant must be well-groomed, properly dressed according to hotel standards, and assist guests with their luggage/bags at all times. You must be comfortable interacting professionally with guests of all races to ensure they feel welcome, well-cared for, and valued.
Job Description
- Display a warm welcoming professional courteous demeanor at all times with guest
- Welcome all incoming guest in a professional manner
- Request to assist all guest with their personal belongings
- Use bell carts/luggage cart to transport guest belongings to respective areas on the property
- Assist guest with opening doors, unloading luggage from the vehicle and transporting to their rooms
- Must display exceptional organization and time management skills
- Be knowledgeable of the surroundings to assist guests with basic questions such as pharmacy locations or public transportation, etc. If you're unable to answer guest questions, they should be directed to a knowledgeable staff member such as front desk personnel
- Assist guest in obtaining taxi cabs or shuttles as requested
- Ensure that the entry area and assigned stations are free of debris and are always presentable
- Be mindful of your surroundings and report any suspicious security concerns to hotel security immediately
- Work with department managers to ensure guest needs are fully communicated and that everyone has a clear understanding
- Point delivery personnel in the right location when entering the property to ensure smooth flow
- Inform front desk of VIP guest arrival if possible
- Follow the lost and found procedures set forth by the hotel
Requirements
- High school diploma or equivalent.
- 1-2 years experience as a Bell Attendant in an established brand
- Hotel experience is a plus
- Be able to speak, write and understand the primary language of the workplace
- Be able to work flexible shifts as per business needs
- Be able to lift, push and pull 50 pounds
