At Rafferty Insurance Agency Llc, we believe that insurance is ultimately about people, not just paperwork. We are looking for a warm, detail-oriented Licensed Insurance Customer Service Representative to join our team in Waterbury. Here, you aren't just a voice on the phone; you are a neighborhood expert who provides peace of mind to our clients when they need it most. Our office culture is built on mutual support and a genuine desire to see our neighbors thrive. You will spend your days listening to our clients, solving their puzzles, and ensuring that our community remains well-protected. We celebrate small wins and big milestones alike, and we provide an environment where you can truly take ownership of your work. If you find fulfillment in helping others and appreciate a role where no two days look exactly the same, you will fit right in. We invite you to bring your expertise to a firm that values your character as much as your credentials. Come grow your career with a team that actually cares about your professional happiness.
Salary Range: $50,000.00 - $60,000.00 per year
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Career Growth Opportunities
Mon-Fri Schedule
Fun & Friendly Co-workers
Bonus Opportunities
Continuous Learning and Development
We Invest In You
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Active Connecticut Property and Casualty insurance license.
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Minimum of two years experience in an insurance agency setting.
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Proficiency in Applied Epic or similar agency management systems.
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Strong comfort level with Microsoft Office Suite and digital documentation.
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Ability to explain complex coverage details in plain language.
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Strong organizational habits for managing multi-client workflows.
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Answer incoming client questions regarding their existing policies with patience and clarity.
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Process routine policy changes, endorsements, and renewals accurately within our system.
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Act as a primary point of contact for our policyholders in Waterbury and beyond.
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Review client accounts to ensure they have adequate protection based on their evolving life stages.
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Coordinate with insurance carriers to resolve billing discrepancies or coverage status inquiries.
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Document all client interactions thoroughly to ensure every team member stays informed.
Our Agency is located in Waterbury, CT specializing in Home, Life, and Auto insurance products. We care about our clients, and it shows in our results as we have achieved many awards since opening our doors. Our dedicated staff works incredibly well as a team and always put the customer first. Apply to our team today!
