GENERAL SUMMARY (of the Operations Coordinator)
Ciera Bank has been serving Texas Communities since 1890, and we now have 8 locations. The Operations Coordinator performs a variety of clerical duties in support of the operations functions position. Incumbent is primarily responsible for processing return items and unposted demand deposit (DDA, CD and GL) items. Work is routine in nature. Incumbent applies working knowledge of ACH and return item principles and technologies to work performed. This position also handles charging off accounts. Works under general supervision and in compliance with established policies, procedures and regulations.
We do offer a competitive hourly rate (based on experience) with a multitude of benefits and a generous PTO schedule. We’ll provide training and support to help you succeed in your role and provide you with opportunities to advance your career. At Ciera Bank, we consider our employees to be one of our most valuable resources.
COMPETITIVE BENEFITS:
- Medical/Dental/Vision Insurance
- Flexible Spending Account
- 401(k) or ROTH with Company Match
- Employer Paid Life/Disability/Dependent Life Insurance
- PTO Benefits w/Paid Holidays
- Incentive Award/Bonus Program
- Tuition Reimbursement Program
- Continuing Education/Training & Development Opportunities
- Free Checking/Savings Accounts
- Annual Company Apparel Allowance
ESSENTIAL FUNCTIONS (of the Operations Coordinator)
- Receives, inputs and balances return items from the Federal Reserve Bank & Frost Bank, clearing banks, and charge backs; processes correspondent bank return items.
- Determines proper account to be charged, prepares advice to charge the account, notifies customers and appropriate Bank personnel of returned items over $2,500 and other items and determined by special instructions and policies.
- Retrieves and resolves unposted items using DDA, Savings, CD and GL Exception reports.
- Processes on-line return/NSF decisions; balances, prepares GL entries.
- Prepares and distributes outgoing returns and advice.
- Preforms prior day review of wire postings.
- Mail safety deposit box notices, NSF notices and chargeback notices.
- Provides telephone inquiry and problem resolution support for all areas of Bank; provides customer service functions for all bank employees regarding CIF, DDA, CD and GL matters.
- Traces and resolves internal and external out-of-balance conditions by tracing or retrieving account transactions through historical media.
- Performs research for internal and external research requests, adjusts appropriate accounts and corrects errors.
- Process Reclamations as needed.
- Notifies bank of first deposit of large items being returned unpaid.
- Balancing official checks (cashier, expense and trust)
- Balances ATM for all locations
- Provides backup for other operational positions during peak periods and employee absences (see specific Customer Accounting Clerk job description for details).
KNOWLEDGE, SKILLS & ABILITIES (of the Operations Coordinator)
§ Working knowledge of Bank practices regarding automated item processing, check processing.
§ Working knowledge of mainframe and PC software systems.
§ Moderate accounting skills.
§ Moderate PC skills including word processing and Bank applications.
§ Moderate keyboard skills at 40 wpm and 10-key by touch.
§ Moderate written, oral and interpersonal communication skills with ability to communicate sensitive information and provide courteous responses to customers and other bank employees.
This level of knowledge is normally acquired through completion of a high school diploma, or equivalent, and 1-year bank operations or account reconciliation experience.
WORKING CONDITIONS (of the Operations Coordinator)
Internal – Work is normally performed in climate-controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases are very limited. Noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc.). No known environmental hazards are encountered in normal performance of job duties.
External – N/A
PHYSICAL DEMANDS (of the Operations Coordinator)
Work involves standing and walking for brief periods of time, but most duties are performed from a seated position. Work may include occasional pushing, pulling, or carrying objects weighing up to 20 pounds such as files, documents, and computer printouts. Balancing deadlines, disgruntled customers, workloads during peak periods and pressure to achieve production goals may cause increased stress levels. Work normally requires finger dexterity and eye-hand coordination to operate computer keyboard at a moderate skill level.
WORKING RELATIONSHIPS/CONTACTS (of the Operations Coordinator)
Internal – Frequent contact with personnel throughout the Corporation to provide, obtain or clarify Return items, NSFs, and endorsements.
External – Frequent contact with bank customers.
ACCOUNTABILITY (of the Operations Coordinator)
This position is directly responsible for the accurate and timely balancing of assigned accounts and for achieving individual production goals.
#LI-Onsite
