GENERAL SUMMARY
Under the direction of the IT Director, the Information Technology Technician is responsible for providing technical and network support to GLBMW users and performing a range of duties in support of the IT Director and GLBMW technology needs. This includes the installation and configuration of software and hardware, basic network support, repair and maintenance of a variety of equipment, and supporting the technology needs of the organization.
ESSENTIAL DUTIES & RESPONSIBILITIES
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Employees may be requested to perform jobrelated tasks other than those specifically presented in this description.
- Provides comprehensive technical support to GLBMW staff, including troubleshooting desktops, printers, scanners, mobile devices, and a wide range of GLBMW applications, programs, and operating systems.
- Responds to user support tickets, assigning and following up as necessary to ensure timely resolution.
- Assists users with account access, including password resets and general account support.
- Installs, configures, and deploys workstations, computers, and mobile devices.
- Replaces basic hardware components and performs general equipment maintenance.
- Supports and maintains computers, printers, scanners, copiers, desk and cell phones, tablets, and other GLBMW issued devices.
- Configures and deploys new computers and cell phones, including upgrades and transitions to new equipment.
- Performs routine hardware and software updates to ensure systems remain current and compliant.
- Maintains accurate equipment inventory records for reporting and auditing purposes.
- Maintains accurate documentation of repairs, resolutions, and technical procedures.
- Provides audio/visual technology support as needed.
- Assists with deployments and other tasks as delegated by the IT Director.
- Performs other duties as assigned.
MINIMUM ENTRANCE QUALIFICATIONS
Education and Experience
- Associate’s degree in Computer Information Systems or related field.
- Two (2) years of experience in a technical support or help desk role.
- An equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities may be considered.
Licenses or Certifications
- Require a valid driver's license
PREFERRED QUALIFICATIONS
- Associate/Bachelor’s degree in computer science or a related field
- Comp TIA A+ certification, Comp TIA Network+ certification, or Security+ certification
COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES
Knowledge of:
- Audio and Video technologies
- IP Schemes and networking
- Active Directory knowledge
- Computer and peripheral troubleshooting and repair.
- Various advanced computer functions.
- Modern office equipment, procedures, and software packages.
- Various GLBMW applications and programs.
- Hardware used by GLBMW
- EDR applications for malware removal used by GLBMW.
- Patch management systems
- Basic PowerShell functions
- iOS and Android operating systems.
Skill in:
- Troubleshooting.
- Organization and time management.
- Following written and verbal instruction.
- Providing user support.
- Writing documentation.
- Assembling, disassembling, and replacing hardware.
- Establishing and maintaining effective working relationships.
- Written and verbal communication.
- Research and analysis.
Pay: $46,973.00 - $61,856.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
