Read this part first
Most operations jobs are one slice of a big machine. You own receiving. Or dispatch. Or the order desk. Somebody above you owns the outcome.
This is the opposite.
We are a decades-old equipment dealer. We sell, install, and service the gear that print shops, direct mailers, pharma companies, and more across the northeast run their businesses on. When their machine goes down, their revenue goes down. They call us.
The company is entering its next chapter under new ownership. Longtime leadership is staying on through a structured transition.
Note: this is not posted under the actual business name on purpose. This is confidential until you're in the interview process intentionally. It's in the Westchester / Bronx area and ideal hire will start in September / October 2026.
You are the person it gets handed to, as the operational lead supporting the new owner going forward.
That is the job. Not "support operations." Become operations.
What you'll actually do
- Parts and inventory. Own what's on the shelf, what's on order, and what's staged for tomorrow's calls. Nothing burns a service relationship faster than a tech arriving without the part.
- Dispatch and routing. Field technicians, a multi-state footprint, and customers who are down. You decide who goes where, in what order, and what they're carrying.
- Receiving and shipping. Freight arrives. Someone has to be there, sign the BOL, and know what it is. That's you.
- Vendor POs and purchasing. You place orders with our manufacturers, chase acknowledgments, and manage the follow-through. Real decisions, real dollars.
- Inside sales / order desk. Customers call for supplies, parts, and quotes. You know what they run, you know what they need, and you close it.
- Customers. You're the voice they hear when they call. That relationship is the asset.
Who this is for
You've been the person at a small distributor, dealer, or service outfit who somehow ended up doing four jobs — parts, dispatch, orders, receiving — because you were the only one who could hold it all. Your title said "coordinator." Your actual job was running the place.
You're tired of that being invisible.
You'll be great here if:
- You've worked at an equipment dealer, distributor, or OEM service organization (industry doesn't have to be ours — HVAC, industrial supply, electrical, printing, packaging all translate)
- You can hold twenty open threads and drop none of them
- You're comfortable in a warehouse and on the phone with a frustrated customer in the same ten minutes
- You're competent in QuickBooks or a similar system, and you don't panic at a spreadsheet
- You're open to dabbling with AI and automations; let's experiment and see what's possible
- You have a clean driver's license and can lift what needs lifting
You'll hate it here if:
- You need a manager to tell you what today looks like
- You want a big org chart to hide inside
- You think "that's not my job" is a sentence
We are a small team. There are no layers. What you fix stays fixed, and everyone knows you fixed it.
Why this is an unusual opportunity
Decades of institutional knowledge is about to walk out the door — and you get a one year window sitting next to it before it does. Very few people get handed that.
Build the systems right (informed from what's already in place; ideally improved upon if it makes sense!), and you're not managing someone else's operation. You're the one who built it. You won't be on an island. You report to the new owner who will be there for air cover, coaching, and guidance. The new owner will roll up their sleeves and get into problem solving mode with you as much as needed. We're in this together.
This is a five day on-site role. Much of the time, it'll likely just be you manning the ship at HQ (after the initial onboarding / transition phase). The rest of the team is off selling to prospects, servicing customers, or visiting suppliers. If you're looking to hang at the water cooler all day chit chatting, this isn't the role. If you like getting stuff done and enjoy personal space and having coworkers physically present some of the time, this is all you.
Compensation
- Base: $70,000
- Bonus: 20% target, tied to clear operational metrics
- $84,000 at target (or more if you're crushing it)
- 401(k)
- Health insurance
- Paid time off and holidays
- Full-time, salaried, exempt
Pay: $75,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Work Location: In person
