Forge Hospitality is seeking a professional and guest-focused Front Desk Agent to join the team at our Holiday Inn Morgantown team. This role is responsible for providing outstanding customer service, handling guest check-ins and check-outs, and supporting daily front office operations.
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Greet guests in a friendly and professional manner upon arrival and departure.
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Process guest checkins and checkouts accurately and efficiently.
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Handle reservations, room assignments, and payment transactions.
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Respond to guest questions, requests, and concerns promptly and professionally.
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Resolve guest issues and escalate concerns as appropriate.
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Maintain accurate guest records and follow cash handling procedures.
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Communicate effectively with housekeeping, maintenance, and management teams.
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Follow IHG brand standards, policies, and safety procedures.
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Previous customer service or hotel front desk experience preferred.
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Strong communication and interpersonal skills.
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Ability to multitask and remain calm in a fastpaced environment.
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Basic computer skills; PMS experience preferred (Opera system a plus).
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Professional appearance and positive attitude.
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Dependable and punctual.
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Flexible availability, including evenings, weekends, and holidays.
At Forge Hospitality, you’ll find more than a career — you’ll discover a place where your ideas are valued, your growth is supported, and your impact is felt across every property we manage.
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Be part of a company where values aren’t just words — they shape everything we do.
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Competitive compensation package with performance incentives.
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Comprehensive benefits, including health, 401K retirement, and travel discount perks.
Forge Hospitality is a dynamic hospitality management company dedicated to creating memorable guest experiences and delivering operational excellence. We pride ourselves on innovation, service, and a culture that values collaboration and results.
