Raven, PMG is seeking a highly organized Account Manager to join our sales team and manage client projects from proposal to kickoff. If you live and breathe spreadsheets, thrive in high-paced workflows, and excel at communication, this role is for you. Please note: Hours may run outside the typical 9-to-5 time frame.
Primary responsibilities:
Oversees the Inception and Conception of all Project Assignments
- Leads the development and contracting of multiple projects simultaneously.
- Collaborates with the Core Management Team during Fabrication and Installation
- Provides prompt responses to client communications including:
- Follow up on any phone calls, conversation, or text message with a summary email, on which necessary Raven team members are copied and which ends with a request for follow-up if the email does not align with the client’s expectation.
- Submits Proposal/ Bids/Quotes in response to Requests for Proposals
- Coordinates with Design on the Conceptual Development
- Coordinates with the Fabrication Director and other experts on Estimation
- Coordinates with Senior Account Liaison on Live Nation Projects
- Coordinates with Client to receive Final Design Approval
- Submits Deposit Requests on schedule
- Schedules and Co-Leads Project Kickoff Meetings
- Provides Budget Guidelines at Kickoff
- Coordinates with the Fabrication Director in choosing a Project Manager
- Coordinates with the Installation Director in choosing an Installation Manager
- Coordinates with the Fabrication team during the Fabrication Process
- Reviews Graphics and finish schedules provided by the Project Manager
- Budget review with Project Manager and Fabrication Director
- Manages and executes Change orders in coordination with the Project Manager
- Reviews and Redlines the Construction Drawings
- Assembles the Client Project Package
- Schedules trucking in coordination with the Project Manager and Trucking Supervisor
- Monitors Project-based Value Control (Are we building what the client is paying for?)
- Performs daily shop walk-through
- Identifies fabrication quality issues
- Resolves Value issues with the Project Manager
- Creates and Manages the Project in Project Management Software
- Performs On-going Client Communication and Management
- Regular check-in meetings or calls
- All calls are followed up with summary emails
- Install Phase communication via Install Manager
- May be required to be on-site liaison at some projects
- Closes out projects in coordination with the Project Manager and Installation Manager
- Budget reconciliation
- Final Invoicing
- Co-Leads the Post-Mortem Meeting
Role Requirements:
- High level of expertise in Client Management
- Detailed knowledge of Estimation, Bidding, Fabrication Methods, and Scenic Design
- Detailed knowledge of Event Marketing and Branding Activations for festivals, trade shows, etc.
- Excellent Communication and People Skills
- Expertise with Digital Management and Communication Tools
- Project Management Software
- Client Relationship Management Software
- Spreadsheets (Excel and Google Sheets)
- Highly organized and detail-oriented
- Ensures that the work area is clean and organized
- Familiarity with reading and understanding Shop Drawings
- Dedicated to the continual improvement of their work and the quality of their department
- Identifies wastes
- Identifies improvements
Salary commensurate with experience.
Pay: $60,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
