Job Overview
Join our dynamic team as a Part-Time Customer Service Representative (Call Center-Onsite), where your enthusiasm and communication skills will drive exceptional customer experiences! This role is ideal for individuals who are dependable and excel in a fast-paced, performance-driven environment and are available for consistent evening and weekend hours.
Schedule Requirements
Eligible candidates must have the below availability, and able to commit to a schedule from 20-37 hours per week.
Schedule may include any of the below.
Monday - Friday: 5:00pm - 9:00pm (Eastern Time)
Saturday: 9:00am - 1:00pm (Eastern Time)
Two Sundays per month: Afternoon/early evening shifts (MAY BE REQUIRED)
Duties
- Handle inbound and outbound calls with professionalism, enthusiasm, and a customer-first attitude
- Assist customers by answering questions, resolving issues, and providing product or service information
- Conduct data entry accurately into our systems while maintaining attention to detail
- Support sales efforts by promoting products or services during customer interactions
- Maintain excellent phone etiquette and communication skills to create positive experiences
- Process cash handling transactions securely when necessary
- Collaborate with team members to share insights and improve service delivery
Requirements
- Proven call center experience or previous customer support roles are advantageous
- Strong communication skills, both verbal and written, in English
- Proficiency in Microsoft Office applications and general computer skills for data management
- Document all call activity thoroughly in the system regarding accounts, services, and payment options
- Resolve customer concerns while maintaining compliance with company policies
- Meet or exceed quality assurance and productivity metrics
- Excellent phone etiquette, analysis skills, and the ability to handle multiple tasks efficiently
- Collaborate with team members and leadership to ensure a positive customer experience
What We Offer
Consistent part-time schedule
Supportive team environment
Training provided
