Under the supervision of the Clinical Director - Adult Therapy Clinic, the Care Coordinator/Victim Advocate functions as a member of the Department of Behavioral Health Clinical Team to provide patient care coordination services, psychological evaluation scheduling and coordination, victim advocacy services, community connection to resources, crisis triage/management, and case management services.
QUALIFICATIONS
Minimum qualifications include a bachelor’s or master’s degree from an accredited college or university in Social Work or human services-related field. minumum of two year experience working in behavioral health care settings, providing case management services in a behavioral health setting, and working in partnership with clinical care teams and community organizations is a plus. American Indian preference preferred.
EDUCATION or SKILLS/KNOWLEDGE
- Excellent interpersonal skills and ability to work with diverse personalities (patients, providers, other staff members, and public).
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Possesses excellent organizational skills for managing workflow, coordination of patient care, anticipating the needs of the patients and providers and maintaining effective working relationships.
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Ability to multitask among administrative and patient care duties
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Good verbal and written communication skills.
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Interact in a confidential, dependable, honest, professional, and trustworthy manner with patients, employees, and vendors.
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Possesses cultural awareness and sensitivity.
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Sensitivity to the complex physical and mental health needs of the population served,
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Knowledge and sensitivity to American Indian/Alaska Native culture and traditions.
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Ability to manage complex patient cases and be the point person for coordination of patient care.
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Activity to identify patient needs, set priorities, identify and resolve problems effectively and efficiently.
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Ability to effectively use MS Office Suite, Internet, and email.
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Knowledge and ability to document in the electronic medical record i.e. OCHIN EPIC.
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Good teamwork, organization, problem-solving, and communication skills are essential.
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Demonstrates reliability, flexibility, and portrays positive role model behavior.
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Ability to communicate effectively with patients, families, caretakers, physicians, and others under stressful conditions.
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Contributes positively to patient satisfaction.
OTHER SIGNIFICANT FACTORS
The physical requirements described here are representative of the that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of the job, the employee is regularly required to sit, use hands to manipulate objects, tools or controls, reach with hands and arms, and talk and hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Noise level int h work environment is usually quiet.
Work is performed in an office environment utilizing various office equipment including, but not limited to a computer, copy machine, fax machine, and multi-line phone. Ability to communicate effectively over the telephone, by computer, and in person. Ability to perform well in a fast-paced work environment.
This is a general outline of the essential function of this position and shall not be construed as an all-inclusive description of the all the work requirements and responsibilities, The employee may be required to perform other job-related duties as requested by the designated work leaders. All requirements are subject to change over time. All positions at the Gerald L. Ignace Indian health Center have the responsibility to carry out functions to maintain inspection and survey readiness, participate in quality improvement initiatives, as well as assist in or provide education for health promotion and disease prevention. Reasonable accommodations may be made to enable individuals with disabilities to persona the essential functions of this position.
This is a general outline of the essential functions of this position and shall not be construed as an all-inclusive description of all work requirements and responsibilities. The employee may be required to perform other job-related duties as requested by the designated work leader(s). All requirements are subject to change over time. All positions at the Gerald L. Ignace Indian Health Center have the responsibility to carry out functions to maintain inspection and survey readiness, participate in Quality Improvement initiatives, as well as assist in and/or provide education for health promotion and disease prevention. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.
GLIIHC supports a safe, healthy and drug-free work environment through criminal and caregiver background checks and pre-employment drug testing. GLIIHC maintains a smoke-free environment.
The Gerald L. Ignace Indian Health Center, Inc. provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. Equal Opportunity employer/Veteran/Disabled. American Indian and Veteran Preference employer.
