About Us
North Street Press Club is a full-service restaurant and bar in the heart of downtown Farmville, housed in a historic building that once buzzed with the clatter of typewriters and printing presses. Today we serve craft food and drinks to a community of locals, Longwood and Hampden-Sydney students, families, and travelers passing through on Route 15. We're hospitality-first, detail-driven, and proud of the standard we set in Southside Virginia.
Position Summary
The Front of House Manager owns the guest experience from the moment a guest calls the restaurant or walks through the door until the check is closed and the dining room is reset. You are the operational leader of the dining room and bar floor — responsible for service standards, guest recovery, labor cost, and the day-to-day execution that keeps NSPC running at a high level. You lead by example on the floor during peak service and behind the scenes with planning, training, and accountability.
Key ResponsibilitiesService & Guest Experience
- Run the dining room during service: pre-shift, expo, table touches, and guest recovery
- Maintain NSPC's service standards across hosts, servers, bartenders, and door staff
- Personally handle guest complaints, comps, and recovery situations with discretion and good judgment
- Ensure phones are answered promptly between 11 AM and 9 PM; track and reduce missed calls
- Walk the dining room continuously — read the floor, anticipate problems, support staff before they ask
Team Leadership
- Conduct pre-shift meetings, ongoing menu and product training, and quarterly performance check-ins
- Manage performance directly — coach, correct, and document
Financial & Operational Accountability
- Drive guest check average, per-guest average, and dessert-per-guest performance through training and incentives
- Verify nightly closing checklists are completed and address misses
- Manage cash handling, server banks, voids, and comps with full accountability
Systems & Coordination
- Maintain Toast menu accuracy, 86 list, modifiers, and floor plans
- Partner with the Chef on ticket times, communication, and guest feedback
Facility & Compliance
- Open and close the building, including alarm, lights, music, and cash drop procedures
- Maintain ABC compliance, ID checking standards, and responsible alcohol service
- Ensure cleanliness and presentation of dining room, bar, restrooms, and entry/patio
- Uphold all health department standards and address violations immediately
What We're Looking For-Required
- 2+ years of restaurant management experience (FOH lead, AGM, or FOH Manager)
- Proficiency with restaurant POS systems (Toast preferred)
- Strong floor presence: calm under pressure, decisive, comfortable making the call mid-rush
- Flexible availability — restaurant hours include nights, weekends, and high-traffic college and community weekends
- ServSafe Manager certification (or willingness to obtain within 60 days)
- Virginia ABC seller-server certification (or willingness to obtain within 30 days)
Preferred
- Bar and beverage program experience
- Experience managing college-age staff
- Familiarity with Toast POS, scheduling tools, and inventory systems
- Existing roots in or knowledge of the Farmville / Prince Edward / Cumberland community
Job Types: Full-time, Part-time
Pay: $18.00 - $20.00 per hour
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Commute:
- Farmville, VA 23901 (Required)
Ability to Relocate:
- Farmville, VA 23901: Relocate before starting work (Required)
Work Location: In person
