Assistant General Manager
Reports To
General Manager
Position Summary
** Nights and Weekends are a Requirement!**
The Assistant General Manager supports the General Manager in overseeing daily operations, ensuring exceptional guest experience, driving team performance, maintaining operational standards, and achieving business goals. The AGM serves as a leader and role model, helping manage staff, financial performance, safety compliance, and overall facility operations.
Key Responsibilities
Leadership & Team Management
- Assist in onboarding, and training team members.
- Lead by example and promote a positive, guest-focused culture.
- Assist in conduct daily shift meetings and communicate company expectations.
- Support employee engagement and retention initiatives.
- Assist with scheduling and labor management.
Operations Management
- Oversee daily operations to ensure efficiency and compliance with company standards.
- Monitor facility cleanliness, safety, and maintenance.
- Ensure all opening, operating, and closing procedures are completed accurately.
- Resolve operational issues and implement corrective actions when necessary.
- Maintain inventory controls and ordering processes.
Guest Experience
- Deliver exceptional customer service and guest satisfaction.
- Address guest concerns, complaints, and service recovery situations.
- Monitor guest feedback and implement improvements.
- Ensure all team members provide a welcoming and engaging experience.
Financial Performance
- Assist in achieving revenue, profitability, and budget goals.
- Monitor labor costs, inventory levels, and operating expenses.
- Review daily sales reports and operational metrics.
- Support cash handling procedures and financial controls.
Safety & Compliance
- Ensure compliance with company policies, local regulations, and safety standards.
- Conduct safety inspections and incident reviews.
- Maintain accurate documentation and reporting.
- Ensure proper completion of incident and accident reports.
Administrative Duties
- Prepare operational reports and performance metrics.
- Manage communication between departments and leadership.
- Assist with special projects and business initiatives.
- Support implementation of company programs and procedures.
Qualifications
- High school diploma or equivalent required.
- 1–3 years of management or supervisory experience.
- Strong leadership and team-building skills.
- Excellent communication and conflict-resolution abilities.
- Proficiency with scheduling, reporting, and Microsoft Office applications.
- Ability to work flexible hours, including evenings, weekends, and holidays.
Key Competencies
- Leadership
- Accountability
- Problem Solving
- Customer Service Excellence
- Time Management
- Team Development
- Communication
- Decision Making
- Adaptability
Physical Requirements
- Ability to stand and walk for extended periods.
- Ability to lift up to 50 pounds.
- Ability to work in a fast-paced environment.
- Ability to respond quickly to operational and guest needs.
Success Measures
- Guest satisfaction scores
- Employee retention and engagement
- Safety compliance
- Operational audit scores
- Team performance and development
Salary Range: Based on experience and market conditions.
Employment Type: Full-Time 32- 40 hrs a week
Benefits: PTO, Paid Holidays, Employee Discounts, Professional Development Opportunities.
Pay: $17.00 - $20.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
