About the Role
As an Automotive Service Advisor, you will serve as the critical link between our technical team and our valued clients, ensuring that every service experience is seamless and professional. You will leverage your expertise in service documentation and workflow management to drive operational efficiency and maintain high standards of customer satisfaction.
Responsibilities-
Audit service documentation for precision, ensuring all labor hours, parts usage, and mileage metrics are accurately captured.
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Customize invoice structures and pricing markups to align with specific client requirements and service agreements.
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Maintain data integrity by managing account information within industry-standard platforms like Fullbay and QuickBooks.
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Optimize billing workflows by identifying bottlenecks and implementing streamlined invoicing procedures.
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Partner with the finance department to facilitate smooth payment cycles and support effective collections management.
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Coordinate with technicians, parts personnel, and fellow advisors to manage shop scheduling, parts procurement, and customer onboarding.
Qualifications-
Proven experience in a service writing or automotive advisory capacity.
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Proficiency in shop management software and accounting tools such as QuickBooks.
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Exceptional attention to detail with the ability to manage complex billing tasks.
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Strong organizational skills and the ability to thrive in a high-volume, fast-paced environment.
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Demonstrated ability to adapt quickly to changing priorities and think critically under pressure.
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Strong interpersonal skills with a focus on collaborative team communication.
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Prior experience in heavy-duty or automotive fleet maintenance environments.
