The historic General Francis Marion Hotel is seeking a dependable and detail-oriented Guest Services Agent to join our team. This position primarily works 3rd shift (overnight) 3-4 days per week, with occasional coverage for 2nd shift as needed. This role combines front desk responsibilities, night audit duties, and a strong focus on maintaining the cleanliness and presentation of the hotel’s public spaces.
Guest Services / Front Desk:
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Greet and assist guests in a friendly and professional manner
- Handle check-ins, check-outs, and reservations
- Answer phones and respond to guest inquiries
- Resolve guest concerns promptly and professionally
Night Audit Duties:
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Perform nightly audit procedures and reconcile daily transactions
- Balance cash, credit cards, and system reports
- Prepare daily reports and ensure accuracy of guest accounts
Cleaning & Property Upkeep (Primary Focus Overnight):
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Maintain cleanliness of all public areas including lobby, hallways, restrooms, and entryways
- Clean, vacuum, dust, and sanitize high-traffic areas throughout the shift
- Ensure front desk and lobby areas remain clean, organized, and presentable at all times
- Monitor and restock supplies in public spaces
- Report maintenance or safety concerns promptly
- Previous hotel or customer service experience preferred
- Strong attention to detail and reliability
- Ability to work independently and stay productive overnight
- Excellent communication and guest service skills
- Basic computer skills (hotel system experience a plus)
- Must be able to work overnight (3rd shift) and occasional 2nd shift coverage
- Weekend availability required
- Ability to stand, walk, bend, and lift up to 25 lbs
- Ability to perform cleaning tasks for extended periods
