PLEASE NOTE: This position works overnights every other weekend.
The overnight advocate answers incoming crisis calls and provides information and referrals about services and community resources. Completes paperwork upon admission and/or departures of clients/families. Provides one-on-one advocacy and case management to clients/families receiving services. Works together with other team members to ensure clients follow guidelines and safety procedures. Performs routine chores and cleaning tasks assigned to ensure the safety and cleanliness of the shelter facility. Performs other duties as assigned.
ESSENTIAL DUTIES, FUNCTIONS, AND RESPONSIBILITIES
- Provides trauma-informed direct services to victims of domestic abuse and/or sexual assault and their children including support, advocacy, crisis intervention, safety planning, parenting support, information, and referrals.
- Provides support to survivors of domestic violence or sexual assault by answering the crisis hotline and providing advocacy, resources and referrals.
- Models and actively promotes positive, nurturing interactions between adults and children in shelter.
- Understands and utilizes principles of trauma informed care and the empowerment philosophy of advocacy.
- Communicates shelter rules and communal living guidelines to clients during shift.
- Reviews emergency procedures with other staff and clients on a monthly basis and as the need arises.
- Takes appropriate steps to deal with emergency situations with the goal of maintaining a safe environment for clients and staff and reports such situations in writing to supervisor.
- Approves and records financial requests and requests for overnight stays.
- Records documentation related to client services and financial assistance into the client data system.
- Completes room checks and conducts/reports maintenance needs to supervisor.
- Maintains database of domestic violence deaths in Arkansas.
- Daily change of log -book and chores.
- Responsible for completing shelter laundry needs and cleaning rooms.
- Helps staff coordinate shelter programs with clients.
- Records property and collects/packs belongings for clients who have abandoned the shelter.
- Performs routine chores and cleaning tasks assigned to ensure the safety and cleanliness of the shelter facility.
- Facilitates and schedules transportation of clients to and/or from appointments as needed.
- Fills in and meets with shelter clients when assigned primary advocate is scheduled to be off or out due to unexpected circumstances.
- Maintains shelter office space in accordance with shelter program procedures.
- Attends and participates in scheduled weekly and monthly meetings.
- Assists in staffing shelter with 24/7 coverage in unusual circumstances, such as snowstorms, or other emergency situations.
- Maintains various certifications of trainings in Domestic violence and Sexual Assault.
- Exhibits dependable attendance and punctuality.
- Complies with company policies and procedures.
- Adherence to NWAWS core values.
- Performs other duties as assigned.
EDUCATION & RELATED EXPERIENCE
- Education: Bachelor's degree in social work, family and human services, or related field is preferred but not required. On the job experience may substitute.
- Experience in social services and/or family violence.
- No prior felony convictions for violent offenses. Background checks will be conducted.
Pay: From $18.00 per hour
Benefits:
Work Location: In person
