About this Job:
Summary of Position:
Help connect patients, families, and care teams through innovative virtual care.
Schedule: Saturday - Wednesday from 8AM - 4:30PM
MedStar Health is seeking a compassionate, tech-savvy Telehealth Technology Coordinator at MedStar St. Mary's Hospital. This position supports telehealth and connected-care services within our hospitals. In this hands-on role, you will bring telehealth technology directly to patients’ bedsides, coordinate virtual visits, and help ensure a seamless experience for patients, families, providers, and clinical teams.
This is an excellent opportunity for someone who enjoys working with people and technology while making a meaningful impact on the patient experience.
Primary Duties and Responsibilities:
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Coordinate bedside telehealth services, including remote consultations and rounding, family video visits, virtual interpretation, and remote patient-monitoring enrollment.
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Manage, troubleshoot, clean, and maintain telehealth devices in collaboration with clinical teams, Information Services, Nursing Informatics, and other partners.
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Respond to telehealth requests, assess stakeholder needs, coordinate patient flow, and provide timely support to patients, providers, and hospital staff.
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Document telehealth activities accurately, identify barriers, and contribute to service improvements that enhance the patient and provider experience.
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Deliver compassionate, professional support while following patient-safety, infection-control, privacy, and PPE protocols.
Minimal Qualifications:
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High school diploma or GED required; associate degree preferred.
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One to two years of experience in a clinical or customer-service environment.
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Excellent communication, interpersonal, and customer-service skills.
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Knowledge of medical terminology and comfort working in a hospital setting.
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Strong technical aptitude, attention to detail, and ability to troubleshoot basic technology concerns.
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Ability to think critically, manage competing priorities, and remain professional in a fast-paced environment.
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Comfort donning and removing PPE when entering and exiting patient isolation rooms.
- Relevant education and professional experience may be considered in accordance with the position’s equivalency requirements.
This position has a hiring range of : USD $20.57 - USD $36.27 /Hr.
