POSITION OVERVIEW
The Field Supervisor is responsible for overseeing the quality of non-skilled home care services in the field. This role conducts in-home supervisory visits, observes caregiver performance, ensures services are delivered according to the plan of care, and supports both clients and caregivers to maintain high standards of care.
This is a field-based role requiring daily travel to client homes throughout Philadelphia.
KEY RESPONSIBILITIES
Field Supervision
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Conduct routine in-home supervisory visits with clients and caregivers
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Observe caregivers during service delivery
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Ensure caregivers follow the client’s plan of care
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Identify care concerns, safety risks, or training needs
Caregiver Oversight
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Provide coaching, guidance, and feedback to caregivers
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Support new caregiver field orientation and shadow visits
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Address professionalism, attendance, and performance concerns
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Report issues to office leadership as needed
Client Support
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Serve as the agency’s on-site representative during visits
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Address client concerns related to caregiver performance or care quality
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Report client feedback, complaints, or service issues promptly
Documentation & Compliance
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Complete supervisory visit documentation accurately and on time
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Ensure compliance with agency policies and state regulations
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Report incidents, safety concerns, or suspected neglect/abuse immediately
Coordination
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Communicate visit outcomes to coordinators, scheduling, and management
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Support retention and quality improvement initiatives
REQUIRED QUALIFICATIONS
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Active CNA license (required)
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Valid driver’s license and reliable vehicle (required)
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Ability to travel daily throughout Philadelphia
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Prior experience in home care, caregiving, or field-based roles
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Strong observation, communication, and documentation skills
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Professional, dependable, and organized
PREFERRED QUALIFICATIONS
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Experience conducting supervisory or field visits
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Knowledge of non-skilled home care services
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Familiarity with EVV systems is a plus
SCHEDULE & TRAVEL
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Monday–Friday
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Field-based role with frequent travel
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Occasional evening or weekend visits as needed
WHAT SETS THIS ROLE APART
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No desk-bound work; primarily in the field
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Direct impact on care quality and client satisfaction
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Opportunity for growth into operations or leadership roles
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Supportive team and structured training provided
