Location: E90 Facility, 495 Andover Park E, Tukwila, WA 98188
Position Type: Part-Time, Hourly
Department: Facility
Reports To: General Manager
Compensation: Competitive salary commensurate with experience
About E90
E90 is a 150,000 square foot next-generation indoor soccer performance hub in Tukwila, WA. The facility features eight indoor playing surfaces and a high-performance training environment built around advanced, tech-driven player development. Thousands of players, families, and members come through our doors, and the front desk is where their E90 experience begins.
The Role
The Front Desk Lead is the most important first impression of Elite 90 Soccer. This role leads all front desk operations and plays a key part in supporting and growing E90's membership base by welcoming members, engaging prospective members, clearly explaining Elite 90 Soccer memberships, and guiding families through the onboarding process. The Front Desk Lead sets the standard for professionalism, service, and communication at the front desk while supporting staff scheduling and daily operations.
What You'll Do
Membership Experience & Growth
- Serve as the primary point of contact for current members, prospective members, and guests
- Answer questions clearly and confidently about E90 memberships, benefits, and programs
- Guide prospective members through the membership process and support new member onboarding
- Help generate new memberships through positive engagement, follow-up, and education
- Support membership inquiries in person, by phone, and via email
Front Desk Operations
- Oversee daily front desk activities to ensure consistency, accuracy, and professionalism
- Ensure front desk coverage and readiness during operating hours
- Maintain organized, clean, and professional reception areas
- Support opening and closing procedures for the front reception area, including securing systems, cash handling, and workspaces
Staff Leadership
- Assist the General Manager with front desk staff scheduling and coverage planning
- Train, onboard, and support Front Desk Staff in membership knowledge and service standards
- Set and model expectations for customer service and member engagement
Communication & Administration
- Communicate effectively with Facility Staff and Soccer Staff regarding member needs and daily operations
- Maintain accurate front desk and membership records
- Support internal systems, reporting, and administrative processes
Qualifications
Required:
- High school diploma or equivalent
- Minimum 1 year of experience in customer service, hospitality, sales, or front-facing roles
- Strong communication and interpersonal skills
- Ability to confidently explain products, services, and memberships
- Availability to work evenings and weekends as required
Preferred:
- Experience in a membership-based facility (sports, fitness, or recreation)
- Experience in customer onboarding or relationship-based sales
- Familiarity with registration, CRM, or point-of-sale systems
Who You Are
You bring a warm, professional, and confident communication style with strong attention to detail and organization. You can multitask and stay composed in a fast-paced, active sports facility, you build genuine relationships with members and families, and you lead with a team-oriented, solution-oriented approach.
What We Offer
- Competitive salary commensurate with experience
- Opportunities for growth within Elite 90 Soccer
- Access to Elite 90 Soccer's world-class facilities
Pay: $21.65 - $23.00 per hour
Work Location: In person
